Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ferguson

Saraland,AL

Summary

Human resources professional with track record of enhancing organizational efficiency and employee engagement. Known for fostering collaborative team environments and driving results. Reliable and adaptable, with skills in talent management and policy implementation. Experienced with leading HR operations, ensuring compliance, and optimizing workflows. Utilizes strategic planning to drive organizational growth and employee satisfaction. Knowledge of performance management and employee relations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Director of Human Resources Operations

HealthBridge365
Richmond, VA
07.2023 - 07.2024
  • Managed talent acquisition process, resulting in a highly skilled workforce.
  • Collaborated with executive leadership to align HR goals with overall business objectives.
  • Directed payroll functions while maintaining accuracy and timeliness of all related processes.
  • Developed comprehensive onboarding programs for seamless employee integration.
  • Designed professional development programs that aided in staff growth and career advancement opportunities within the company.
  • Facilitated conflict resolution processes, fostering positive work environments and relationships among colleagues.
  • Optimized recruitment strategies through data analysis, leading to improved candidate quality and reduced time-to-fill metrics for open positions.
  • Streamlined HR operations for increased efficiency and cost savings.
  • Enhanced employee satisfaction by implementing new HR policies and procedures.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Insurance Producer

State Farm
Mobile, AL
04.2019 - 01.2023
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Worked in high-volume, competitive sales environment.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized CRM software to manage client relationships.
  • Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
  • Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.

District Training Store Manager

Cato Fashions
Mobile, AL
05.2010 - 06.2016
  • Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
  • Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
  • Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
  • Facilitated ongoing professional development opportunities for staff members, keeping them informed of the latest industry trends and best practices in retail management.
  • Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
  • Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
  • Conducted periodic audits of inventory levels at each store location, implementing corrective measures as needed to minimize loss and maximize profitability.
  • Led new store openings, overseeing staffing, training, inventory management, and ensuring smooth transitions for customers and employees alike.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Inventory Management Specialist

Home Depot
Mobile, AL
05.2007 - 05.2010
  • Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
  • Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
  • Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
  • Minimized stockouts by diligently tracking reorder points for critical items and promptly placing orders as needed.
  • Completed physical inventory counts each month.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
08-2021

Skills

  • HR policies development
  • Performance appraisals
  • Diversity and inclusion
  • Employee relations
  • Organizational development
  • Internal communications
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Verbal and written communication
  • Active listening

Timeline

Director of Human Resources Operations

HealthBridge365
07.2023 - 07.2024

Insurance Producer

State Farm
04.2019 - 01.2023

District Training Store Manager

Cato Fashions
05.2010 - 06.2016

Inventory Management Specialist

Home Depot
05.2007 - 05.2010

Bachelor of Science - Business Management

University of Phoenix
Ashley Ferguson