Kayla Cook
Atlanta,GA
Summary
Adaptable individual skilled in time management and attention to detail. Experienced in various roles including package handling and security, ensuring safety compliance and operational effectiveness while promoting positive customer experiences.
Dedicated professional with experience in customer-facing roles, excelling in team collaboration and problem-solving. Committed to delivering exceptional service while maintaining safety standards and operational efficiency in fast-paced environments.
Food service professional with proven track record in delivering top-notch customer service and efficient order management. Known for strong team collaboration and adaptability to changing demands. Possesses excellent interpersonal skills and customer-focused attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Handler
Amazon
Atlanta, GA
08.2025 - 02.2026
- Operated hand-held scanners to track package movements and ensure accurate order fulfillment.
- Sorted packages by size and destination, optimizing workflow efficiency in fast-paced environment.
- Collaborated with team members to maintain safety protocols and minimize workplace hazards.
- Assisted in training new employees on packaging processes and equipment operation.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Maintained cleanliness and organization of work area to promote operational efficiency and safety compliance.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
Server
Red Lobster
Atlanta, GA
12.2024 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items and service protocols.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining room setup and organization for optimal workflow during peak hours.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Cook , Server
Waffle House Restaurant
Atlanta, GA
02.2024 - 11.2024
- Prepared and cooked menu items according to established recipes and standards.
- Ensured food safety and sanitation practices were consistently followed in kitchen operations.
- Operated kitchen equipment efficiently, including grills, fryers, and ovens.
- Assisted in training new staff on cooking techniques and safety procedures.
- Collaborated with team members to maintain a clean and organized workspace during service hours.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Security Officer
Sunstate Security
Atlanta, GA
03.2023 - 12.2023
- Maintained accurate logs of daily activities and security incidents for review.
- Enforced facility rules and regulations .
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
Security Officer
Allied Universal Security Services
Atlanta, GA
01.2022 - 01.2023
- Monitored surveillance equipment to ensure safety and security of premises.
- Provided customer service support to enhance guest experience and safety awareness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled premises in company vehicle and or by foot.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, ensuring proper documentation and reporting.
- Assisted in implementing access control measures for restricted areas.
- Prepared detailed incident reports to document occurrences and actions taken.
Retail Sales Associate
Airport Terminal Services Inc
Atlanta, GA
10.2021 - 12.2021
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and balancing at end of shifts.
- Maintained inventory levels, restocking shelves and organizing displays to maximize visibility.
- Collaborated with team members to streamline sales processes and improve customer service efficiency.
- Implemented promotional displays to attract customer attention and boost sales during peak periods.
- Resolved customer complaints professionally, promoting positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Operation
Six Flags
Atlanta, GA
04.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Master of Science -
South Colloge
Brookehaven, GAHigh School Diploma -
Westlake High School
Atlanta, GA05-2022
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Maintaining order
- Report writing
- Property patrol
- Accident investigations
- Customer service
- Teamwork
- Problem-solving
- Time management
- Teamwork and collaboration
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Safe food handling
- Menu memorization
- Food safety practices
- Service prioritization
Certification
- Phlebotomy Training - 2021-2022
Timeline
Package Handler
Amazon
08.2025 - 02.2026
Server
Red Lobster
12.2024 - 08.2025
Cook , Server
Waffle House Restaurant
02.2024 - 11.2024
Security Officer
Sunstate Security
03.2023 - 12.2023
Security Officer
Allied Universal Security Services
01.2022 - 01.2023
Retail Sales Associate
Airport Terminal Services Inc
10.2021 - 12.2021
Operation
Six Flags
04.2021 - 10.2021
Master of Science -
South Colloge
High School Diploma -
Westlake High School