Kayla Cooper
Church Hill,Tennessee
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
03.2023 - 01.2024
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Learned duties for various positions and provided backup at key times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering the store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
Restaurant Manager
Johnny Brusco's Pizza
10.2022 - 02.2023
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Catering Coordinator
McAlisters
03.2021 - 10.2022
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Handled incoming company phone calls, addressing customer needs, concerns, and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations.
Intern
Family Promise Of Greater Kingsport
01.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Assisted in developing integrated marketing strategies for small businesses.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Assistant Store Manager
Family Dollar
05.2020 - 01.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Raised property accuracy and accountability by creating a new automated tracking method.
- Reported issues to higher management with great detail.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
Shift Leader
KFC
01.2016 - 04.2020
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Devised and implemented processes and procedures to streamline operations.
Education
High School Diploma -
Galax High School
Galax, VA06.2003
No Degree - Elementary Education
Patrick County High School
Stuart, VANo Degree - Health Sciences
Wytheville Community College
Wytheville, VA05.2018
Bachelor of Social Work - Social Work
King University
Bristol, TN04.2024
Skills
- Records Maintenance
- Product Recommendations
- Total Payment Calculation
- Cooperative Attitude
- Honest and Dependable
- Improvement plan knowledge
- Team Collaboration
- Client Relationships
Affiliations
- Phi Alpha Chi Omega Chapter
Certification
- Licensed Cosmetologist - 2015-current
Timeline
Intern
Family Promise Of Greater Kingsport
01.2024 - Current
Cashier
Walmart
03.2023 - 01.2024
Restaurant Manager
Johnny Brusco's Pizza
10.2022 - 02.2023
Catering Coordinator
McAlisters
03.2021 - 10.2022
Assistant Store Manager
Family Dollar
05.2020 - 01.2021
Shift Leader
KFC
01.2016 - 04.2020
High School Diploma -
Galax High School
No Degree - Elementary Education
Patrick County High School
No Degree - Health Sciences
Wytheville Community College
Bachelor of Social Work - Social Work
King University
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