Kayla Cooper
Latrobe,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
PSA
Independence Health Surgical Specialists
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensure positive customer service atmosphere in reception area.
- Interact with co-workers and customers in a professional manner.
- Process messages and telephone calls promptly and efficiently.
- Interview and pre-register patients.
- Enter information accurately into the billing system.
- Schedule patients for appropriate intervals and provider based on protocols.
- Process referrals in a timely manner.
- Complete FMLA and disability paperwork in a timely manner.
- Provide directions and instructions to patients based on protocols.
- Schedule surgeries and provide appropriate information to patients.
Horse Broker Agent, Self Employed Web
Draft Horse Placement/Self
01.2019 - Current
- Negotiated contracts with clients to secure optimal terms and conditions.
- Conducted market research to identify trends and inform strategic decision-making.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Created and maintained web and social media sales groups.
- Expand client list by compiling information of potential clients to contact.
- Developed marketing plans to assist in growing business opportunities.
- Bidding on horses in the auction ring for their clients and may initiate or broker deals for horses being offered privately.
- Working closely with veterinarians, farriers, and other equine health professionals to evaluate the fitness of individual horses.
- Record, edit, and market sales videos of horses.
- Overseeing employee schedules and job responsibilites.
Administrative Assistant
Mike's Car Dealership
06.2008 - 12.2021
- Organized and maintained dealership records and documentation for efficient access and compliance.
- Managed appointment scheduling to optimize staff time and enhance customer service experience.
- Assisted in processing vehicle transactions, ensuring accuracy and adherence to dealership policies.
- Coordinated communication between departments to streamline operations and improve workflow efficiency.
- Prepared shipping packages by printing packing labels and verifying orders.
- Documented and took note of staff vacation time, sick days, and personal days to monitor attendance records.
- Ran credit checks on all potential customers.
- Inventory and banking.
- Organized and maintained files and document management systems by coordinating, archiving, and purging files.
- Answered telephone calls promptly and professionally.
Education
High School Diploma -
Somerset Technology Center
Somerset, PA11-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Lease drafting
- Contract negotiation expertise
- Calendar management
- Scheduling expertise
- Marketing campaigns
- Documenting information
- Business development
- Strong communication abilities
Timeline
PSA
Independence Health Surgical Specialists
08.2022 - Current
Horse Broker Agent, Self Employed Web
Draft Horse Placement/Self
01.2019 - Current
Administrative Assistant
Mike's Car Dealership
06.2008 - 12.2021
High School Diploma -
Somerset Technology Center