KAYLA CONER-JOHNSON
Belmont
Summary
With hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Offering 4+ years of experience in customer service, along with 15 years of experience in dance and discipline. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Positive role model with a focus on team leadership, personnel support, and building positive relationships.
Overview
4
4
years of professional experience
Work History
Paid Intern
Hayti Heritage Center
01.2023 - 04.2024
- Worked face to face with children aging from 6-17 by assisting in teaching STEAM courses
- Completed physical inventory counts each month of art supplies, dance costumes, and created posters
- Performed data entry for birthdays and completed proper paperwork regarding timesheets for payday
- Recorded information, shortages and discrepancies to keep records current and accurate
- Assisted with coordination and administration of complete dance program
- Utilized different styles of teaching to accommodate students of all capabilities
- Planned routines for recitals and performances
Leads Associate
Carowinds
06.2021 - 07.2022
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs and wants
- Increased customer satisfaction significantly within department
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Educated new hires on company policies and procedures by designing and developing training program
Associate
Shoe Warehouse
11.2019 - 06.2020
- Was able to provide services quickly and with a high level of accuracy
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC12.2024
Skills
- Ability to connect with others
- Documentation
- Customer service
- Working under pressure
- Staff communication
- Creativity and innovation
- Adaptability and flexibility
- Relationship building
Timeline
Paid Intern
Hayti Heritage Center
01.2023 - 04.2024
Leads Associate
Carowinds
06.2021 - 07.2022
Associate
Shoe Warehouse
11.2019 - 06.2020
Bachelor of Science - Psychology
North Carolina Central University
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