Kayla Corlett Walden
Hastings,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Dependency Case Manager
St. Johns County Government
St. Augustine, FL
07.2022 - Current
- Explained policies, procedures, and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained a records management system to process personnel information and produce reports.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Transitioned clients to different providers based on progress or needs.
- Attended meetings with other professionals involved in the care of the client such as physicians or therapists.
Receptionist
The Nail Bar And Spa
St. Augustine, FL
03.2022 - 07.2022
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered average of 25 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Restocked supplies, replacing toiletries, liners and soaps.
Child Protective Investigator
Department Of Children and Families, State of Florida
Rockledge. Putnam, Daytona, Florida
05.2015 - 09.2021
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Maintained confidential case documentation.
Economic Self Sufficiency Specialist
Department Of Children and Families, State of Florida
Daytona Beach, FL
03.2017 - 08.2019
- Interviewed persons applying for public assistance programs.
- Entered personal, medical and financial information of clients into database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Obtained income, asset and financial information to determine program eligibility.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Handled incoming calls with friendly and cheerful attitude for organization multi-line system.
Education
Bachelor of Science - Social Work
University of Central Florida
Orlando, FL03.2015
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2011
Skills
- Attention to Detail
- Case Documentation
- Client Advocacy
- Home Visits
- Abuse and Neglect Reporting
- Conducting Interviews
- Safety Planning
- Community Referrals
- Critical Thinking
- Good Work Ethic
- Active Listening
- Reliable & Trustworthy
- Visitor and Customer Relations
- Service-Oriented Mindset
- Multi-Line Phone Systems
- Training and mentoring
- Client advocacy
- Family reunification
Certification
- Child welfare Protective Investigator License - 8/23/19-10/31/24
- Child welfare Case Manager License - 03/22/2023-10/31/2026
Timeline
Senior Dependency Case Manager
St. Johns County Government
07.2022 - Current
Receptionist
The Nail Bar And Spa
03.2022 - 07.2022
Economic Self Sufficiency Specialist
Department Of Children and Families, State of Florida
03.2017 - 08.2019
Child Protective Investigator
Department Of Children and Families, State of Florida
05.2015 - 09.2021
Bachelor of Science - Social Work
University of Central Florida
Associate of Arts -
Daytona State College
- Child welfare Protective Investigator License - 8/23/19-10/31/24
- Child welfare Case Manager License - 03/22/2023-10/31/2026
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