Kayla Costello
Rumford
Summary
I am a licensed mental health counselor (LMHC) in Massachusetts with a Master’s degree in Clinical Mental Health Counseling and eight years of experience in the behavioral health field. I am skilled in comprehensive clinical assessment, safety and risk evaluation, and person-centered therapeutic approaches. I am currently the Adult Coordinator at Arbour Counseling Services Partial Hospitalization Program in Fall River, MA, overseeing clinical coordination and supporting program operations for adult clients.
In addition, I maintain a private practice through Grow Therapy, with credentialing across more than 10 insurances. In this role, I provide individual psychotherapy utilizing cognitive behavioral therapy and person-centered approaches, collaborating with clients to address presenting concerns in a supportive and clinically grounded environment.
Overview
9
9
years of professional experience
Work History
PHP Adult Coordinator
Arbour Counseling Services
Fall River, MA
06.2026 - Current
- Complete comprehensive biopsychosocial assessments, develop individualized treatment plans, secure insurance authorizations, facilitate therapeutic group sessions, provide case management and community referrals, and collaborate with interdisciplinary teams through daily client-focused meetings to support treatment progress and continuity of care.
- Act as a primary point of contact for clinicians seeking guidance on crisis situations and complex cases, assisting with assessment and decision-making
- Conducted insurance audits to ensure compliance and continued authorization for clients enrolled in the program
- Assigned and coordinated client caseloads among clinicians, ensuring appropriate case management coverage
- Managed program purchasing and inventory through Amazon, including clinical supplies, group materials, and operational resources
PHP Lead Adolescent Clinician
Arbour Counseling Services
Fall River, MA
01.2026 - 06.2026
- Complete comprehensive biopsychosocial assessments, develop individualized treatment plans, secure insurance authorizations, facilitate therapeutic group sessions, provide case management and community referrals, and collaborate with interdisciplinary teams through daily client-focused meetings to support treatment progress and continuity of care.
- Serve as a trusted clinical resource for colleagues, providing crisis intervention support and case consultation prior to escalation to supervisory staff.
PHP Clinical Therapist
Arbour Counseling Services
Fall River, MA
10.2022 - 01.2026
- Conduct comprehensive biopsychosocial assessments to evaluate client needs
- Develop and maintain individualized treatment plans based on clinical assessments and treatment goals
- Obtain and manage insurance authorizations to ensure continuity of care and service coverage
- Facilitate psychoeducational and therapeutic group sessions for clients enrolled in the program
- Provide case management services, including care coordination, resource linkage, and community referrals as needed
- Collaborate with clients, families, and external providers to support treatment engagement and successful outcomes
- Participate in daily interdisciplinary team meetings to discuss client progress, treatment needs, and program updates
Community Case Manager
Newport Mental Health
Middletown, RI
06.2021 - 09.2022
- Meet with clients at the center or in the community and providing psychoeducation on maintaining ADL’s, medication, assisting with benefits, and much more
- Participating in daily team meetings to review client visits and concerns, communicating appointments, and coordinating care
- Communicating and advocating to landlords, housing, Social Security, outside providers, et cetera
- Participating in individual and group supervision weekly
Clinical Therapist Intern
Newport Mental Health
Middletown, RI
09.2021 - 08.2022
- Provide individual therapy utilizing CBT, DBT, Mindfulness, Motivational Interviewing, and BSFT
- Facilitate a Mindfulness group weekly
- Serve as a client advocate with appropriate time and timely referrals to other agencies and provide consultation when needed
- Actively participating in team communication to ensure appropriate services and outcomes
Community Case Manager
Gateway Healthcare, Inc
Johnston, RI
11.2019 - 05.2021
- Utilizing evidenced-based practices including motivational interviewing and trauma-informed care to create individualized treatment plans based on clients' strengths
- Provide crisis intervention and guidance
- Complete documentation and reports on a weekly and monthly basis to ensure eligibility, funding, and compliance with state and agency policies
- Attending profession training and meeting as required to improve counseling skills and techniques
- Transport clients to appointments in the community and assist with applications for state services
Group Home Case Manager
Gateway Healthcare, Inc.
Central Falls, RI
10.2018 - 11.2019
- Administered and documented daily medication distribution for clients in a residential setting.
- Prepared meals and supported daily living activities for program residents.
- Managed representative payee responsibilities, including budgeting and financial oversight for clients.
- Facilitated community integration through group outings, appointments, and assistance with personal errands.
- Safely transported clients using an 8-passenger van.
- Provided crisis intervention and behavioral support as needed to ensure client safety and well-being
Intern Advocate
Day One
Providence, RI
09.2017 - 02.2018
- Call potential volunteers to recruit for advocacy
- Help set up for the volunteer workshops
- Inputting data from a file into the computer and organizing the files back into the storage room
- Assist on call outs during shifts and off shifts, providing resources to people in need
- Provided crisis response, advocacy, and community-based support through the Day One Hotline for survivors of domestic violence and sexual assault
Education
Master of Science - Mental Health Counseling
Johnson & Wales University
Providence, RI08-2022
Bachelor of Science - Mental Health Counseling
Johnson & Wales University
Providence, RI09-2018
Skills
- Conflict Resolution
- Trauma Informed Care
- Client Advocacy
- Clinical Documentation
- Detail-Oriented
- Treatment Planning
- Case Management
- Group Therapy
- EHRs: ICANotes, Credible, Advanced MD
- Team Collaboration
Timeline
PHP Adult Coordinator
Arbour Counseling Services
06.2026 - Current
PHP Lead Adolescent Clinician
Arbour Counseling Services
01.2026 - 06.2026
PHP Clinical Therapist
Arbour Counseling Services
10.2022 - 01.2026
Clinical Therapist Intern
Newport Mental Health
09.2021 - 08.2022
Community Case Manager
Newport Mental Health
06.2021 - 09.2022
Community Case Manager
Gateway Healthcare, Inc
11.2019 - 05.2021
Group Home Case Manager
Gateway Healthcare, Inc.
10.2018 - 11.2019
Intern Advocate
Day One
09.2017 - 02.2018
Master of Science - Mental Health Counseling
Johnson & Wales University
Bachelor of Science - Mental Health Counseling
Johnson & Wales University