Kayla Cotto
Milford
Summary
Qualified Mental Health Worker with solid background in mental health care. Successfully supported patients through crisis intervention and therapeutic techniques, fostering stable environment. Demonstrated strong communication and empathy in diverse settings, ensuring effective patient engagement and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Boys & Girls Village
06.2022 - Current
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
Receptionist
Massage Green Spa
05.2021 - 05.2022
- Scheduled and confirmed appointments.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
Target
10.2016 - 05.2021
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
Bachelor of Science - Sociology, Criminology
Southern Connecticut State University
New Haven, CT05.2021
High School Diploma - Electronics
Platt Technical High School
06.2017
Skills
- Organization and efficiency
- Business operations understanding
- Multitasking and prioritization
- Research and analysis
- Learning assessments
- Microsoft proficiency
- HIPAA Knowledge
- Clinical Documentation
- Safety and risk assessments
- Mental health counseling
Certification
- DCF Medication Administration Certification (2024)
- ServSafe Food Handler (2025)
- First Aid CPR AED Certified (2025)
- Certified Therapeutic Crisis Intervention
Timeline
Mental Health Worker
Boys & Girls Village
06.2022 - Current
Receptionist
Massage Green Spa
05.2021 - 05.2022
Sales Associate
Target
10.2016 - 05.2021
High School Diploma - Electronics
Platt Technical High School
Bachelor of Science - Sociology, Criminology
Southern Connecticut State University
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