Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Cottrell

Kayla Cottrell

Louisville ,KY

Summary

With years of experience in the restaurant industry, I excel in delivering outstanding service that enhances guest satisfaction. I thrive in fast-paced environments and easily adapt. I always strive to be outgoing and friendly to everyone leaving them in a better mood than they came in with.

Overview

6
6
years of professional experience

Work History

Server / Trainer

Texas Roadhouse
07.2021 - Current
  • Oversaw new hire training, achieving quick and efficient team productivity.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Server

Red Lobster
01.2021 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Trainer/ Closer

Cracker Barrel
01.2019 - 04.2021
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, teas, coffees.

Education

Cosmetology - Beauty

Empire Beauty School
Elizabethtown, KY

North Bullitt High School
Shepherdsville, KY
06.2017

Skills

  • Effective time management / multitasking
  • Team member training
  • Upselling strategies
  • Attentive
  • Positive attitude
  • Safe food handling
  • Menu memorization
  • Order accuracy / Overall attention to detail
  • Adaptability
  • Teamwork

Timeline

Server / Trainer

Texas Roadhouse
07.2021 - Current

Server

Red Lobster
01.2021 - 05.2021

Server/Trainer/ Closer

Cracker Barrel
01.2019 - 04.2021

Cosmetology - Beauty

Empire Beauty School

North Bullitt High School

Similar Profiles

CREATE PROFILE