Kayla Courington
Florence,AL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
MedPlus Inc
Florence, AL
04.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
Patient Financial Counselor
North Alabama Medical Center
Florence, AL
09.2008 - 02.2018
- Analyzed patient account data and determined payment plans based on individual needs.
- Processed credit card payments accurately and securely.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Counseled patients on financial obligations associated with their medical care.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counseled patients on potential financial liabilities and payment requirements.
Education
GED -
Florence High School
Florence, AL05-2006
Skills
- Payment Collection
- Billing support
- Medical Charting
- Insurance Verification
- Records Management
- HIPAA Compliance
- Medical Terminology
- Medical Billing
- Appointment Scheduling
- Account Management
- Petty cash management
- Telephone Etiquette
- Appointment Setting
- Co-payment collection
- Patient Registration
Timeline
Medical Receptionist
MedPlus Inc
04.2024 - Current
Patient Financial Counselor
North Alabama Medical Center
09.2008 - 02.2018
GED -
Florence High School
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