Kayla Covert
San Andreas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personal Goals to achieve career and educational continuous in a Law centered career.
Willing to learn, research and observe all duties from upper management as well as deep dive into training opportunities.
Overview
12
12
years of professional experience
Work History
Revenue Auditor
Jackson Rancheria Casino & Resort
01.2022 - Current
- Investigated discrepancies discovered during auditing process.
- Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
- Audited total cash flows and reported revenues daily.
- Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
- Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
- Served as a reliable point of contact for internal and external stakeholders seeking assistance or clarification on revenue-related matters.
- Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
- Maintained a thorough understanding of applicable tax regulations, ensuring accurate calculation and filing of taxes related to company revenue.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Analyzed data and findings to prepare reports detailing financial information.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Trained new employees on accounting principles and company procedures.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
Cashier/Host
Jackson Rancheria Casino & Resort
08.2012 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06.2012
Skills
- Bank Reconciliation
- Verbal and written communication
- Accounts Receivable
- Software Implementation
- Microsoft Excel
- Auditing Techniques
- Regulations and compliance
- Oral and written communications
- Cash Flow Management
- Credit analysis
- Data Analytics
- Internal Controls
- Tax Compliance
- Variance Analysis
- Regulatory Compliance
- Report Generation
- Daily revenue audits
- Balance sheets
- Issue Resolution
- Financial records review
- Report Writing
- Continuing education
- Bookkeeping
- Compliance standards
- Regulatory filings
- Process evaluations
- Contract compliance
- Bookkeeping and Reconciliation
- Team Collaboration
- Journal entry preparation
- Documentation and Reports
- Microsoft Office
- Employee Training
- Document Recordkeeping
- Workload Management
- Data Collection
- Staff Training
- Compliance Reporting
Accomplishments
Received Arrow Of Excellence twice during the time at Jackson Rancheria.
Mastered all of Non-Gaming Audits, learned Table Games and Bingo audits.
Assists in month end closing, credit card reconciliation and sending investigations to Tribal Gaming Agents.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Revenue Auditor
Jackson Rancheria Casino & Resort
01.2022 - Current
Cashier/Host
Jackson Rancheria Casino & Resort
08.2012 - 01.2022
High School Diploma -
Amador High School
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