KAYLA COWELL
Norwood,MA
Summary
Specialize in all key aspects of online marketing, website development and sales. Excellent communicator dedicated to developing positive long-term client relationships thriving in fast-paced work environment.
Overview
3
3
years of professional experience
Work History
Marketing Manager, Website Development
Intelligent Digital Services
Norwood, MA
10.2021 - Current
- Create content for websites, blog posts, social media accounts, and email newsletters.
- Conduct keyword research to optimize webpages for search engine optimization.
- Develop marketing strategies based on corporate objectives and market trends.
- Assess projects against budgets and timelines, keeping team and assignments on task.
- Answer phones and take orders for all clients.
- Update and maintain all clients' websites as needed.
- Manage customer orders, requests, and complaints in a timely manner.
- Provide excellent customer service by helping customers choose appropriate bouquets for their needs.
- Maintain detailed records of customer orders and invoices.
- Process refunds.
- Develop and implement sales strategies to increase market share.
- Train, coach, and mentor junior sales personnel to ensure success in their roles.
- Achieve company growth and brand development through market expansion and sales.
- Resolve customer complaints regarding sales and service.
- Enhance sales volume through skilled support to both new and inactive customers.
Education
Associate of Science - Veterinary Technology
Penn Foster
RemoteSome College (No Degree) - Business Administration
Fisher College
N. Attleboro, MASkills
- Google Analytics expertise
- Search Engine Optimization
- Project management abilities
- Website Development
- Social media advertising
- Team Recruiting and Hiring
- Strategic Marketing
- Customer Relationship Management (CRM)
References
Available on request
Timeline
Marketing Manager, Website Development
Intelligent Digital Services
10.2021 - Current
Associate of Science - Veterinary Technology
Penn Foster
Some College (No Degree) - Business Administration
Fisher College
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