Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Kayla Cox

Colonial Beach,VA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
years of professional experience

Work History

The Riverview Inn
Colonial Beach, United States

Front Desk Associate
06.2018 - Current

Job overview

  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.

Bridgewater College
Bridgewater , VA

OIA Assistant
08.2021 - 04.2022

Job overview

  • Managed and completed paperwork and overall office administration operations.
  • Filed and organized confidential paperwork
  • This is a work study position

Hawthorne Mercantile
Colonial Beach, VA

Retail Sales Associate
06.2021 - 07.2021

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bridgewater College
Bridgewater, VA

Bachelor of Science from Psychology
05.2023

Skills

  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-Motivated
  • Excellent work ethic
  • Active Listening
  • Responsible

Additional Information

Internships:

  • past experience with working in a retirement community with the focus on individuals with Dementia.

Timeline

OIA Assistant

Bridgewater College
08.2021 - 04.2022

Retail Sales Associate

Hawthorne Mercantile
06.2021 - 07.2021

Front Desk Associate

The Riverview Inn
06.2018 - Current

Bridgewater College

Bachelor of Science from Psychology

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Kayla Cox