Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Kayla Cox

Greensboro,NC

Summary

Reliable personal care professional bringing 2.5 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Community Partners Homecare LLC
High Point, NC
08.2023 - 11.2023
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Monitored health and well-being of clients and reported significant health changes.
  • Supported bathing, dressing and personal care needs.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Improved patient outlook and daily living through compassionate care.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Recorded client status progress and challenges in logbooks and reports.

Direct Support Professional

Community Innovations
Climax, NC
08.2022 - 06.2023
  • Followed care plan and directions to administer medications.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored health and well-being of clients and reported significant health changes.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Built strong and trusting rapport with clients and loved ones.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Used approved crisis intervention techniques in emergency situations.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Facilitated social interactions between participants and their peers in the community.
  • Assisted clients with maintaining good personal hygiene.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Healthcare Administration Extern

Palladium Primary Care
Greensboro, NC
03.2023 - 04.2023
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Maintained a detailed database of patient information using electronic health records systems.
  • Explained policies, procedures and services to patients.
  • Performed data entry tasks for projects related to healthcare administration.
  • Organized patient records in accordance with HIPAA standards.
  • Communicated with patients with compassion while keeping medical information private.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Caregiver

@Home Care
Archdale, NC
06.2021 - 08.2022
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Drove clients to doctors' appointments and social outings.
  • Assisted clients with maintaining good personal hygiene.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Followed care plan and directions to administer medications.

Customer Service Manager/Shift Key Holder

Variety Wholesalers Inc.
High Point, NC
04.2020 - 07.2021
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Wheatmore High School
Trinity, NC
06.2019

Some College (No Degree) - Healthcare Administration

ECPI University
Virginia Beach, VA

Skills

  • Care Plan Adherence
  • Documentation
  • Compassionate Client Care
  • Multitasking and Organization
  • Medication and Appointment Reminders
  • Strong Ethics
  • Problem-Solving
  • First Aid and Safety
  • Medication Administration

Certification

  • CPR/AED certified
  • First Aid certified
  • OSHA certified

Accomplishments

  • National Technical Honors Society membership
  • General Environmental Health completion
  • Introduction to Incident Command System (ICS-100) completion
  • Fundamentals of Emergency Management (IES-230) completion

References

  • Brittany Lewis, Community Innovations

(336)736-2076

  • Chancy Martin, Community Partners Homecare

(704)885-4492

  • Angela Blair, @Home Care

(336)803-2121

Timeline

Caregiver

Community Partners Homecare LLC
08.2023 - 11.2023

Healthcare Administration Extern

Palladium Primary Care
03.2023 - 04.2023

Direct Support Professional

Community Innovations
08.2022 - 06.2023

Caregiver

@Home Care
06.2021 - 08.2022

Customer Service Manager/Shift Key Holder

Variety Wholesalers Inc.
04.2020 - 07.2021

High School Diploma -

Wheatmore High School

Some College (No Degree) - Healthcare Administration

ECPI University

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Kayla Cox