Kayla Cox

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Educated patients about medications, procedures and physician's instructions.

Organized charts, documents and supplies to maintain team productivity.

Interviewed patients to verify information, record medical history and confirm purpose of visit.

Contacted pharmacies to submit and refill patients' prescriptions.

Completed basic physical assessments of clinic patients to provide optimal care.

Assessed, documented and monitored vital signs for patients within outpatient setting.

Contributed to office operations by triaging patients by severity of medical complaint.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Performed preliminary physical tests to accurately record results in patient history summary.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Measured vital signs and took medical histories to prepare patients for examination.

Responded to patient callbacks and phone-in prescription refill requests.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Cleaned and maintained medical equipment following procedures and standards.

Documented notes during patient visits.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Incorporated outside records into charts and EHR.

Labeled and completed lab requisitions using ICD and CPT coding.

Conducted insurance verification and pre-certification and pre-authorization functions.

Monitored and observed experiments to assess progress, compile data and record findings.

Collected information and samples in support of staff research.

Monitored and observed experiments, recording data for research personnel evaluation.

Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.

Enhanced performance through collaboration with diverse teams.

Maintained records of customer needs and preferences.

Planned and managed operations to achieve objectives within budgets.

Organized teams and resources to optimize timely deliverables.

Coordinated with other supervisors, combining group efforts to achieve goals.

Delegated work to staff, setting priorities and goals.

Resolved customer complaints or answered customers' questions.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Guided employees in handling difficult or complex problems.

Discussed job performance problems with employees, identifying causes and issues to find solutions.

Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Developed work schedules according to budgets and workloads, covering priority tasks.

Interpreted and explained work procedures and policies to brief staff.

Computed balances, totals or commissions to support accounting team.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Responded to bell or light signal calls to assist patients with needs.

Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Assisted with patient admissions, discharges and transfers.

Recorded patient conditions and vital signs before and after medical operations.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Performed minor housekeeping tasks to keep patient areas clean and sanitized.

Restocked unit frequently with necessary medical supplies.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Supported healthy patient skin with bedside baths, wound care and integrity checks.

Kept instruments and equipment clean and sanitized.

Notified senior staff of patient emergencies to optimize outcomes.

Prepared patient chart for admission and compiled appropriate paperwork.

Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

• Enhanced long-term care by helping to develop and execute care plans
• Offered care and companionship to homebound clients with varying mental and physical capacities
• Improved well-being of patients by assisting with daily living needs and personal hygiene
• Promoted quality of life by empowering residents to safely complete tasks within capability levels
• Supported residents, family members, and caregivers with education and companionship
• Assisted residents with meeting daily needs through positive encouragement and direct support
• Promoted patient well-being with emotional support, companionship, and appropriate recreation
• Documented patient care and actions using our medications systems
• Supported client needs with basic housekeeping and food preparation
• Managed patient medications, organizing schedules and setting up reminders
• Optimized client care with interdisciplinary case reviews alongside qualified team
• Organized effective medication plans to keep clients current with prescriptions

• Adhered to all safety, sanitization, and food handling guidelines and regulations
• Offered information on new menu items, seasonal and daily specials, and pairings
• Processed orders and payments using POS system terminals and registers
• Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments
• Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
• Kept food service and preparation areas clean, neat, and properly sanitized
• Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas
• Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
• Educated guests about menus and daily specials, skillfully driving sales of target items
• Supported bussers with table-cleaning during high-volume shifts and checked on assigned tables to verify seating availability
• Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
• Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
• Satisfied customers with fast, friendly and knowledgeable support
• Achieved sales quotas through consistently promoting high-profit items and daily specials
• Trained new servers in company policies, guest service standards, and best practices
• Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information

• Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws
• Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment
• Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition

• Supported superior customer service by welcoming customers and answering menu and product questions
• Reduced shrink by serving correct portion sizes and accurately weighing price-per-pound products
• Offered product samples to promote featured items and drive sales
• Helped keep costs low by notifying management of associate theft, customer shoplifting, unauthorized mark-downs, or property defacement
• Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards
• Met health code standards by keeping display cases, cooler, and freezer organized and clean
• Prepared coffee, tea, and other beverages, noting recipes and customer modifications
• Used POS system to process payment transactions
• Adhered to all local, state, and federal laws for food handling and sanitation
• Processed customer orders and payments quickly with efficient register operation
• Communicated with customers to assess needs and make product recommendations
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
• Scrubbed and polished counters, steamed tables, and other equipment, including cleaning glasses, dishes, and fountain equipment
• Maintained full compliance with legal, health, and safety regulations
• Developed solid relationships with staff, customers, and vendors
• Served customers by going above-and-beyond to offer exceptional support for all needs
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals