KAYLA COX
Nacogdoches,Texas
Summary
Clinical social work leader who redesigned hospice social work workflows to improve service delivery, documentation consistency, and quality of care. Brings supervision, staff training, chart audits, Medicare compliance, and complex case consultation together with therapy, crisis intervention, and care-transition support.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Social Worker / Clinical Supervisor
Affinity Hospice of East Texas
09.2022 - Current
- Deliver psychosocial assessments, interventions, crisis support, and care coordination for patients and families coping with serious illness, grief, anxiety, depression, trauma, adjustment, and other complex needs.
- Direct consultation for complex psychosocial cases, crisis response, family conflict, safety issues, referrals, and care coordination needs.
- Develop interventions, referrals, resource connections, and transition plans based on patient and family needs.
- Partner with physicians, nurses, chaplains, caregivers, and interdisciplinary team members to resolve complex psychosocial, behavioral health, and safety concerns.
- Provide consultation and recommendations for complex cases and evolving patient or family circumstances.
- Liaised among patients, families, providers, and community partners to enhance communication and care coordination.
- Strengthen clinical oversight for social work staff through supervision, leadership, documentation review, compliance monitoring, and support for quality patient and family care.
- Guide staff performance evaluations with clear feedback, supporting professional growth, clinical competence, accountability, and consistent service quality.
- Balance complex clinical caseload with direct care, supervision, chart review, compliance tasks, staff development, interdisciplinary work, and competing demands.
- Monitor clinical documentation and patient records for accuracy, completeness, appropriateness, Medicare alignment, and organizational compliance.
- Lead routine chart audits and address documentation gaps or practice issues through follow-up education or corrective action.
- Prepare, orient, and train social work staff on hospice workflows, documentation standards, compliance requirements, responsibilities, and patient-centered practices.
- Rebuilt hospice social work department structure and processes to enhance workflow efficiency, service delivery, documentation consistency, role clarity, and coordination across services.
- Drove quality-improvement initiatives that enhanced consistency, operational efficiency, regulatory compliance, and patient-centered care.
Part-Time Therapist
Mind & Faith Counseling
01.2026 - Current
- Provided individual behavioral health therapy using CBT and trauma-informed approaches matched to client needs virtually.
- Delivered interventions for mental health symptoms, trauma-related concerns, and coping skills to support adjustment and well-being.
- Completed mental health diagnoses within scope of practice and created individualized treatment plans based on clinical presentation and identified needs.
- Performed psychosocial evaluations and clinical assessments to identify client concerns and behavioral health needs for targeted treatment recommendations.
- Built treatment plans aligned with client needs, payer rules, and clinical and documentation standards.
- Submitted referrals for psychiatric evaluation and medication management based on clinical assessment.
- Monitored client progress and updated treatment recommendations based on clinical presentation and response for responsive care.
- Maintained accurate, timely, and clinically appropriate documentation per organizational and insurance requirements.
Conservatorship Worker
Texas Department of Family and Protective Services
12.2018 - 09.2022
- Managed complex caseloads involving children, adolescents, families, trauma exposure, behavioral health concerns, safety risks, and significant psychosocial needs.
- Completed ongoing assessments for children and families to identify behavioral health, safety, placement, permanency, and service needs.
- Coordinated behavioral health services, crisis intervention, and community resources for children and families with complex needs, supporting access to appropriate care.
- Worked with behavioral health providers, healthcare professionals, schools, foster placements, attorneys, courts, and community organizations to coordinate services and support continuity of care.
- Presented case updates and recommendations during court proceedings and multidisciplinary meetings.
- Responded to urgent safety and behavioral health concerns while balancing multiple high-priority cases, regulatory requirements, and time-sensitive deadlines.
- Built collaborative relationships across healthcare, behavioral health, education, legal, foster care, and social service systems to support complex care coordination.
- Advocated for children and families in high-risk situations, navigating competing priorities and multiple systems of care to secure needed resources.
Nurse Aide
Nacogdoches Memorial Hospital
10.2015 - 06.2016
- Provided direct patient support in a hospital setting, assisting nursing staff with patient care, observation, vital signs, hygiene, and accurate documentation to ensure high-quality care.
- Communicated patient concerns and changes in condition to clinical staff, enhancing patient safety and care effectiveness.
- Supported patients before and after surgical procedures and assisted with care on pediatric units, contributing to positive recovery experiences.
- Maintained accurate documentation and followed hospital procedures and patient-care standards.
Data & Program Support
Piney Woods Area Health Education Center (PWAHEC)
01.2006 - 01.2007
- Coordinated data collection, reporting, and program activities for public health initiatives with the American Heart Association.
- Managed participant records and data entry, ensuring accuracy in healthcare documentation and program spreadsheets.
- Organized and reported program information to enhance public health initiatives.
Education
Master of Social Work (MSW) -
University of Texas At Arlington
Arlington, TX12-2021
Bachelor of Social Work (BSW) -
Stephen F. Austin State University
Nacogdoches, TX12-2018
Skills
- Clinical supervision and leadership
- Staff evaluation and development
- Clinical case consultation
- Behavioral health assessment
- Mental health diagnosis
- Risk assessment and crisis intervention
- Individual therapy
- Cognitive behavioral therapy
- Complex case management
- Care coordination
- Behavioral health referrals
- Family support in behavioral health
- Multidisciplinary collaboration
- Patient care optimization
- Patient education and support
- Clinical workflow development
- Advocacy for vulnerable populations
- Proficient in virtual work
Personal Information
Availability: Open to Remote/Virtual Roles
Certification
- Licensed Clinical Social Worker (LCSW) Texas Active through May 31, 2028
ADDITIONAL QUALIFICATIONS
- 7+ years of post-graduate behavioral health, social work, child welfare, crisis intervention, and complex care experience
- Current outpatient psychotherapy experience including assessment, diagnosis, treatment planning, CBT, trauma-informed therapy, and psychiatric referrals
- Current clinical supervisory experience including formal staff evaluations, chart review, case consultation, staff training, and clinical documentation oversight
- Experience serving children, adolescents, adults, families, and high-risk/vulnerable populations
- Experience reviewing clinical documentation for Medicare compliance and identifying opportunities for improvement
- Demonstrated experience redesigning departmental workflows and strengthening clinical service-delivery processes
- Strong interdisciplinary collaboration across healthcare, behavioral health, legal, education, child welfare, and community-based systems
- Experienced working independently while managing complex caseloads, supervisory responsibilities, compliance requirements, and competing clinical priorities
- Proficient in electronic clinical documentation and healthcare compliance standards
- Strong communication, clinical judgment, staff-development, patient advocacy, and relationship-building skills
- Willing to obtain and maintain additional state clinical licenses based on organizational and patient-care needs
Timeline
Part-Time Therapist
Mind & Faith Counseling
01.2026 - Current
Social Worker / Clinical Supervisor
Affinity Hospice of East Texas
09.2022 - Current
Conservatorship Worker
Texas Department of Family and Protective Services
12.2018 - 09.2022
Nurse Aide
Nacogdoches Memorial Hospital
10.2015 - 06.2016
Data & Program Support
Piney Woods Area Health Education Center (PWAHEC)
01.2006 - 01.2007
Master of Social Work (MSW) -
University of Texas At Arlington
Bachelor of Social Work (BSW) -
Stephen F. Austin State University