Kayla Crago
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Parts Support Advocate
Cummins Inc.
10.2021 - Current
- Work from home Parts Advocate
- Assist customers over phone and email with parts lookup and orders
- Use multiple Cummins sites to source, look up and order parts
- (GOMS, Web parts, Quickserve, etc.)
- Maintain excellent customer service
Parts Support Advocate-Contract
S&R Resources
04.2021 - 10.2021
- Remote work Contract with S & R Resources - Parts Support Agent for Cummins Sales and Service
- Assist customers over phone and email with parts lookup and orders
- Use multiple Cummins sites to source, look up and order parts
- (GOMS, Web parts, Quickserve, etc.)
- Maintain excellent customer service
Parts Counter Person
Automaxx of the Carolinas
10.2018 - 04.2020
- Creating purchase orders and posting invoices
- Maintaining a good relationship with other dealers
- Maintaining inventory and fulfilling stock orders
- Outsourcing automotive parts for all different makes and models
Service Advisor
Automaxx of the Carolinas
06.2018 - 10.2018
- Listened to customer concerns and relaying those concerns to the technician
- Created repair orders
- Submitted warranty claims
- Maintained a good relationship with clients to make sure all concerns were met
Service Center Business Development
Automaxx of the Carolinas
08.2017 - 06.2018
- Marketed the newly opened service center
- Scheduled service appointments through outbound/inbound calls
- Distributed campaign emails, Scheduled rentals and shuttle rides
- Promoted our oil change/warranty programs
- Performed administrative duties
- Provided excellent customer service
Assistant Store Manager
Cato Corporation
05.2017 - 08.2017
- Performed store opening and closing duties
- Assisted in the supervision of hourly employees while making certain they perform at their highest level
- Scheduled employees
- Maintained a daily and weekly inventory of all cash, credit card, gift card and return transactions served at the store
- Ensured compliance with safety and loss prevention policies
- Engaged customers to make purchases by merchandising and window displays
- Provided excellent customer service
Second Assistant Store Manager
Cato Corporation
11.2016 - 05.2017
- Performed store opening and closing duties
- Assisted in the supervision of hourly employees while making certain they perform at their highest level
- Scheduled employees
- Maintained a daily and weekly inventory of all cash, credit card, gift card and return transactions served at the store
- Ensured compliance with safety and loss prevention policies
- Engaged customers to make purchases by merchandising and window displays
Sales Associate
Cato Corporation
05.2016 - 11.2016
- Ensured compliance with safety and loss prevention policies
- Assisted customers with product selections and purchases
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Collaborated with managers and team members to achieve the company's goals
- Provided excellent customer service
Sales / Client Retention
Charleston Insourcing
02.2015 - 05.2016
- Ensured excellent customer service and client satisfaction through a strong understanding of the clients products and services
- Helped the client meet sales and revenue goals
- Established relationships with clients by understanding their business objectives and providing exemplary support as their primary contact
- Through the customers success provided ongoing recommendations for further optimization
- Identified opportunities for potential up sell
- Proactively anticipated customer needs
Education
Berkeley High School
Moncks Corner, SC06-2011
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Active listening
- Critical thinking
- Data entry
- Strong work ethic
- Computer skills
- Multitasking and organization
Timeline
Parts Support Advocate
Cummins Inc.
10.2021 - Current
Parts Support Advocate-Contract
S&R Resources
04.2021 - 10.2021
Parts Counter Person
Automaxx of the Carolinas
10.2018 - 04.2020
Service Advisor
Automaxx of the Carolinas
06.2018 - 10.2018
Service Center Business Development
Automaxx of the Carolinas
08.2017 - 06.2018
Assistant Store Manager
Cato Corporation
05.2017 - 08.2017
Second Assistant Store Manager
Cato Corporation
11.2016 - 05.2017
Sales Associate
Cato Corporation
05.2016 - 11.2016
Sales / Client Retention
Charleston Insourcing
02.2015 - 05.2016
Berkeley High School
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