Kayla Craig
Creve Coeur,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Appeals Resolution Specialist
PetPartners Insurance
02.2025 - Current
- Resolved complex claims, coverage, and reimbursement inquiries with accurate policy interpretation.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Prepared correspondence advising of appeal determination
- Logged and tracked complaints and appeals
- Maintained up-to-date knowledge of product and service changes.
Claims Adjuster
PetPartners Insurance
06.2023 - 02.2025
- Processed claims promptly, ensuring compliance with internal policies and procedures
- Communicated relevant information to leaders and teammates effectively
- Interpret medical records to support a diagnosis
- Enabled team flexibility by cross-training in Wombat, ensuring seamless operations when needed.
- Facilitated knowledge-sharing by cross-training in dual insurance and group claims in Orca for improved team collaboration.
- Developed skills in appeals assistance through cross-training, ensuring readiness to address client needs.
Veterinary Technician
Halifax Veterinary Center
08.2020 - 06.2023
- Obtained thorough history and vitals for accurate patient records in Ezyvet
- Assisting the veterinarian in exam rooms by properly restraining pet for exam and vaccinations
- Properly restraining animals for digital radiographs
- Monitoring hospitalized patients by taking vitals
- Collecting samples such as blood, urine, fecal, and ear swabs to run for diagnostics
- Assisting the veterinarian in surgery
- Scaling, planing, and polishing teeth to perform a proper dental cleaning
- Created cost estimates for patient drop-offs and surgical procedures to facilitate client decision-making.
- Processed medication refills requested by clients to ensure timely access to necessary treatments.
- Responded to client inquiries regarding pet care and services to enhance client satisfaction.
Veterinary Assistant
Heartland Veterinary Clinic
10.2016 - 08.2020
- Assisting the doctor in surgery
- Checked in appointments by obtaining weight, gathering patient information, and preparing them for examination by the doctor
- Assisting and taking measurements for digital radiography
- Assisted with and measured for digital radiography, ensuring accurate imaging for diagnoses
- Checking in appointments by getting weight, asking questions to gather information, and placing them in a room to be seen by the doctor
- Putting patients in rooms, asking questions to gather information, and putting notes in the computer
- Ensured patients received correct medications for their treatment plans
- Cleaning and sterilizing surgical packs
Veterinary Assistant
Hawthorne Park Animal Care Center
04.2014 - 10.2016
- Cared for boarding animals by facilitating restroom breaks, feeding, providing fresh water and bedding, and administering medications
- Providing assistance to clients as they come into the clinic
- Checked in appointments by recording weights, gathering client information, and preparing patients for examination
- Taking care of hospitalized patients by monitoring fluids, noting their appearance, and taking outside to use the restroom
- Assisting and doing nail trims and anal glands on patients
- Provided support to veterinary staff during procedures and doing nail trims and anal glands on patients
- Making pre-surgical and post-surgical calls
- Assisting and taking measurements for digital radiography
- Setting up and reading fecal samples
- Performing client education
Kennel Attendant
Tender Care Animal Hospital
04.2013 - 04.2014
- Monitored boarding kennels and hospital runs for cleanliness, comfort, and animal safety.
- Fed, watered, and medicated pets according to client instructions and veterinary guidelines.
- Sanitized cages, floors, bedding, and equipment to maintain infection-control standards.
- Observed animal behavior and reported concerns promptly to veterinary staff.
- Managed intake and discharge duties, verifying pet belongings and care instructions.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Direct Support Professional
Marcfirst
09.2011 - 04.2013
- Supported individuals in fulfilling basic needs, enhancing their daily living skills
- Guided individuals with verbal prompts to complete tasks, fostering independence and confidence
- Supported daily living activities, promoting independence and dignity for individuals receiving care.
- Assisted with personal care, medication reminders, and routine health monitoring.
- Documented progress notes and incident reports with accuracy and consistency.
Sandwich Artist
Subway
08.2008 - 08.2011
- Provided excellent customer service by efficiently processing transactions and warmly welcoming customers upon entry.
- Coordinated store opening by setting up food line, proofing and baking bread, maintaining cleanliness of speed oven, and managing cash register operations.
- Prepared food by transferring vegetables into storage containers each day. by transferring vegetables into cambros.
Laborer
GTF Construction Inc.
06.2008 - 08.2008
- Provided tools to workers to support efficient task completion.
- Maintained cleanliness of worksite after daily operations with cleaning up after the workers.
Education
Veter
Penn Foster College
Scranton, PennsylvaniaHeartland Community College
Normal, IllinoisUniversity of Missouri
Columbia, MissouriHigh School Diploma - undefined
Deer Creek- Mackinaw High School
Mackinaw, Illinois05-2010
Skills
- Policy interpretation
- Policies and procedures adherence
- Attention to detail
- Problem-solving skills
- Analytical thinking
- Regulatory compliance
- Decision-making
- Product expertise
- Time management
- Teamwork and collaboration
- Reliability
Timeline
Appeals Resolution Specialist
PetPartners Insurance
02.2025 - Current
Claims Adjuster
PetPartners Insurance
06.2023 - 02.2025
Veterinary Technician
Halifax Veterinary Center
08.2020 - 06.2023
Veterinary Assistant
Heartland Veterinary Clinic
10.2016 - 08.2020
Veterinary Assistant
Hawthorne Park Animal Care Center
04.2014 - 10.2016
Kennel Attendant
Tender Care Animal Hospital
04.2013 - 04.2014
Direct Support Professional
Marcfirst
09.2011 - 04.2013
Sandwich Artist
Subway
08.2008 - 08.2011
Laborer
GTF Construction Inc.
06.2008 - 08.2008
High School Diploma - undefined
Deer Creek- Mackinaw High School
Veter
Penn Foster College
Heartland Community College
University of Missouri
Community Service and Activities
Volunteered at Tazewell County Animal Protective Service (TAPS)- Pekin, Illinois: August 2008 - May 2010
- Tended to the animals by fulfilling their basic needs including feeding and walking
BETA Club- Mackinaw, Illinois: August 2008 - May 2010
- BETA Club is an organization where the students that are selected to join do community service and have to keep their GPA at a 3.2 or higher to stay in the club.
- Participated in: racking leaves, a talent show to raise money for St. Jude, and a parents' night out, which is where the members of the club watched children so that the parents' could have a day to themselves.