Kayla Cramer
Greensburg,PA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
Work History
Customer Service Shift Leader
Spreadshirt
11.2018 - 02.2024
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Observed packing operations to verify conformance to specifications.
- Trained new employees and delegated daily tasks and responsibilities.
Restaurant Hostess
Pizza Siena
07.2016 - 02.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted business loyalty by fostering positive customer relationships.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Youth Counselor
Alternative Living Solutions
07.2013 - 05.2016
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Evaluated progress of clients regularly through data analysis, adjusting counseling approaches as necessary for optimal results.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Monitored youth behavior and offered guidance and support for positive change.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Education
Master of Science - Criminal Justice
Point Park University
Pittsburgh, PA05.2016
Bachelor of Science - Criminology
Indiana University of Pennsylvania
Indiana, PA05.2013
High School Diploma -
Greensburg Salem High School
Greensburg, PA06.2007
Skills
- Technical Support
- Quality control assurance
- Staff education and training
- Client Support
- Complaint resolution
- Team Collaboration and Leadership
- Payment Processing
- Customer-Oriented
Timeline
Customer Service Shift Leader
Spreadshirt
11.2018 - 02.2024
Restaurant Hostess
Pizza Siena
07.2016 - 02.2018
Youth Counselor
Alternative Living Solutions
07.2013 - 05.2016
Master of Science - Criminal Justice
Point Park University
Bachelor of Science - Criminology
Indiana University of Pennsylvania
High School Diploma -
Greensburg Salem High School
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