Kayla Cresswell
Schuylkill Haven,Pennsylvania
Summary
Throughout my career, I have developed exceptional communication and problem-solving abilities, allowing me to effectively handle customer inquiries, coordinate projects, and resolve issues in a timely manner. I am highly organized, detail-oriented, and thrive in dynamic, fast-paced environments. I have 15+ years of customer service experience, 5+ years of project coordination experience, and 5+ years of management experience.
Overview
10
10
years of professional experience
Work History
INDUSTRIAL SURPLUS MANAGER
Penn Graphics Equipment Inc
01.2023 - Current
- Overseeing the online resale of industrial surplus items, ensuring quality, efficiency, and customer satisfaction
- Managing the website, auctions, inventory, orders, and staff.
- Responsible for the handling of anything auction related. This includes the making of the lots, uploading the lot pictures, communicating with and setting up shipping for auction winners, and the organization of the auction as a whole.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
BARTENDER/COCKTAIL SERVER
CIGARS INTERNATIONAL
04.2014 - Current
- Provides excellent customer service in a fast-paced setting
- Responsible for handling money and collecting payments
- Keeps all areas clean and organized to ensure a positive experience for customers.
INSIDE PROJECT COORDINATOR
PIONEER POLE BUILDINGS
01.2022 - 01.2023
- Responsible for handling the building process from permit verification to final payment (and beyond)
- Responsible for the verification of customer’s permits and all communication with townships
- Clear, prompt, and quick communication with all crews, a high volume of customers, inspectors, and anyone else involved in the build
- Constant, flexible problem solving to issues such as weather, terrain, customer changes, etc.
- Utilized Microsoft office products daily (Outlook, Excel, Word) along with SharePoint to check schedules and utilize its filing system
- Responsible for scheduling/rescheduling all inspections related to the build and solving any issues if inspections would fail
- Maintained database and spreadsheets with accurate build details and status.
YOUTH EDUCATION COORDINATOR/EXECUTIVE DIRECTOR
THE ARTS BARN
04.2019 - 11.2022
- Responsible for scheduling, preparation, and instruction of all classes, camps, events, and activities
- Provided excellent communication with attendees, families, artists, and other community members
- Designing, submitting, and maintaining all advertisements
- Collaborated with other non-profits and local businesses
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Responsible for hiring, scheduling, and directing of summer camp staff
- Researching, writing, and submitting small grants.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Bachelor of Science - Elementary Education
Penn State Berks
Reading05.2011
Skills
- Project Management
- Project Planning
- Excellent communication and interpersonal skills
- Ability to learn other skills quickly
- Efficient typing skills 70 WPM
- Teamwork and Collaboration
- MS Office
- Dependable, organized, and excellent time management skills
Timeline
INDUSTRIAL SURPLUS MANAGER
Penn Graphics Equipment Inc
01.2023 - Current
INSIDE PROJECT COORDINATOR
PIONEER POLE BUILDINGS
01.2022 - 01.2023
YOUTH EDUCATION COORDINATOR/EXECUTIVE DIRECTOR
THE ARTS BARN
04.2019 - 11.2022
BARTENDER/COCKTAIL SERVER
CIGARS INTERNATIONAL
04.2014 - Current
Bachelor of Science - Elementary Education
Penn State Berks
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