Kayla Crocker
Poquoson
Summary
Sales Executive with extensive experience in revenue growth and key account management. Expertise in negotiation, strategic planning, and relationship building. Proven track record of leading teams to exceed targets and improve customer satisfaction. Dedicated to applying skills and experiences to drive success in future roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Health Supervisor/Senior Sales Executive
County Pediatrics
Yorktown
01.2024 - Current
- Supervised daily operations in pediatric health services to ensure optimal patient care.
- Monitored compliance with health standards and policies to uphold safety regulations.
- Conducted regular audits of health protocols to identify areas for improvement.
- Implemented new procedures to enhance patient experience and engagement.
- Analyzed data from surveys and focus groups to pinpoint gaps in health policies.
- Evaluated employee performance to assess potential risks related to fatigue or nutrition.
- Organized and conducted health education programs promoting healthy lifestyle choices.
- Maintained accurate records of safety inspections and training sessions for compliance purposes.
- Collaborated with marketing team to create targeted campaigns for new products.
- Identified client needs and tailored solutions to improve patient care outcomes.
- Attended industry conferences to stay updated on pain management advancements.
- Provided feedback to product development team based on client interactions and needs.
- Sourced new sales opportunities through inbound lead follow-up.
- Identified new potential markets and developed plans for targeting them.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
Sales Executive/Clinical Support Coordinator
Childrens Hospital of the Kings Daughters
Williamsburg
01.2022 - 01.2024
- Led clinical team coordination, reducing patient transfer times and improving throughput metrics.
- Implemented medication administration checks, decreasing dosing errors and enhancing patient safety.
- Developed patient education protocols, increasing adherence to discharge instructions and lowering readmission rates.
- Streamlined documentation workflows to ensure regulatory compliance and accelerate information sharing with clinicians.
- Fostered supportive environment for staff development, boosting team morale and collaboration across departments.
- Analyzed patient feedback to refine service protocols, resulting in significant increases in satisfaction scores.
- Spearheaded telehealth integration initiatives, expanding access to care and facilitating timely consultations.
- Coordinated multidisciplinary teams to optimize care plans, ensuring comprehensive treatment and improved outcomes.
Sales Executive
Pain Management Associates
Spartanburg
01.2010 - 06.2022
- Expanded referral network, securing over $20 million in contracts through consultative sales and client education.
- Directed territory growth, increasing practice footprint from 4 to 19 sites across three states.
- Streamlined crisis intervention coordination, implementing clinician support processes for high-risk cases.
- Led EHR implementation efforts, improving workflows between clinical, administrative, and IT teams.
- Conducted market analysis to identify growth opportunities, resulting in strategic partnerships that expanded services.
- Coordinated with teams to optimize workflows, achieving significant improvements in patient care efficiency.
- Implemented standardized triage protocols, reducing wait times and enhancing care consistency.
- Introduced telehealth services, expanding access to care and increasing patient engagement significantly.
Ombudsman
US Navy
Norfolk
06.2018 - 01.2022
Education
Bachelor of Health Sciences - Minor Psychology
Liberty University
LynchburgHigh School Diploma -
Spartanburg High School
SpartanburgSkills
- Analytical and critical thinking
- Operational policies
- Problem solving
- Team collaboration
- Healthcare analytics
- Quality assurance
- Regulatory compliance
- Market analysis
- Workflow optimization
- Account management
- Business development
Certification
- Internal Quality Improvement Program
- Regulatory Compliance & Accreditation Standards
- Pediatric Emergency Assessment, Recognition and Stabilization Certified
- CPR/AED Certified American Red Cross
- Advanced Certification of Pain Management Certification
- BLS Certification
- US Navy Command Ombudsman Certification
Timeline
Clinical Health Supervisor/Senior Sales Executive
County Pediatrics
01.2024 - Current
Sales Executive/Clinical Support Coordinator
Childrens Hospital of the Kings Daughters
01.2022 - 01.2024
Ombudsman
US Navy
06.2018 - 01.2022
Sales Executive
Pain Management Associates
01.2010 - 06.2022
Bachelor of Health Sciences - Minor Psychology
Liberty University
High School Diploma -
Spartanburg High School