Kayla Crowder

dedicated and adaptable military spouse with a strong background in home management , organization, and community engagement. Experienced in balancing multiple responsibilities while foster a supportive home environment.

• Exceptional organizational and time management abilities
• Strong communication and interpersonal skills.
• Proficient in budgeting, household management, and planning.
• Ability to adapt to changing circumstances and maintain composure under pressure.

• Developed training materials for new volunteers, enhancing onboarding experience and knowledge retention.
• Created live excel sheets for team rosters to be able to stay up to date, accept new players, and keep track of the player attendance.
• Took leadership calls monthly to ensure that all chapters across the US, and Japan were on the same page.
• Managed the email account for our chapter, and responding to players concerns, and issues in a respectful time and manner.
• Managed logistics for equipment setup and breakdown during events, improving overall execution quality.
• Assisted with special events and programs.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Represented organization positively and professionally while providing community with much-needed services.

• Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
• Trained new team members on customer service protocols and best practices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Took payments over the phone, in person and ensured all accounts were up to date and current.
• Monitored cash drawers in and maintained adequate cash supply.