Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLA CROWSON

Texarkana

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Access Representative

CHRISTUS St. Michael Hospital
02.2012 - Current
  • Used Meditech to collect and process co-payments and out-of-pocket expenses.
  • Reconciled deposits and credit card payments every day.
  • Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
  • Used my knowledge of electronic medical record systems and medical terminology to perform various data entry tasks.
  • Performed audits on accounts for Emergency Room, Imaging Center, Pre-registration as well as Outpatient and Admissions.
  • Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered.
  • Explained the estimated cost of medical treatments and answered patient questions to ensure that the proposed services were well understood.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Administrative Secretary

Liberty-Eylau Administration
10.2008 - 02.2012
  • Oversaw and anticipated the company's clerical needs, such as copying, faxing, and file management.
  • Established and maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Answered, responded to, and transferred daily phone calls on a multi-line phone system.

Education

High School -

Liberty-Eylau High School
Texarkana, TX
01.2007

Skills

  • Sound decision-making
  • HIPAA compliance
  • Maintaining records
  • Medical terminology
  • Eligibility Determination
  • Information documentation
  • Customer service
  • Insurance verification
  • Patient registration
  • Multitasking and organization

Certification

CHAA

Timeline

Patient Access Representative

CHRISTUS St. Michael Hospital
02.2012 - Current

Administrative Secretary

Liberty-Eylau Administration
10.2008 - 02.2012

High School -

Liberty-Eylau High School

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