Kayla Cullop

Coding and Billing Lead

Living Tree Pediatrics

04.2024 - Current

Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
Provided customer service support via phone calls or emails when needed.
Managed flow of paperwork within organization by storing, retrieving and organizing records.
Provided administrative support in scheduling appointments, organizing documents, and preparing reports.
Used computer software and systems to enter data and review and draft documents.
Facilitated communication between management, employees, and clients to ensure accurate scheduling information was shared in a timely manner.
Verified insurance eligibility and benefits using online resources and contacting payers directly as needed.
Adhered strictly to HIPAA guidelines when handling confidential patient information.
Reviewed financial documents including EOBs for accuracy and completeness prior to posting payments in the system.
Collaborated with clinical staff on a regular basis to obtain necessary documentation for claims processing.
Entered accurate data into billing software systems such as Medisoft or Practice Partner.
Monitored aging reports regularly and took appropriate action on delinquent accounts.
Coded patient information accurately into the practice management system according to ICD-10 standards.
Researched discrepancies in billing to determine appropriate action and resolution of payment issues.
Responded promptly to inquiries from patients, providers, insurance companies, government agencies regarding billing status.
Provided customer service support by answering questions about medical bills or other matters relating to accounts receivable and billing processes.
Analyzed and processed medical claims for accuracy and completeness, ensuring timely reimbursement.
Maintained current knowledge of changes in regulations governing healthcare reimbursements through continuing education courses or self-study materials.
Collaborated with assigned providers and stakeholders to improve provider coding accuracy.
Queried provider regarding missing, unclear, or conflicting health record documentation using approved templates.
Used ICD-10-CM and CPT coding to complete records.
Helped review insurance denials related to diagnosis issue.
Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
Scanned patients' health records into electronic formats.
Reviewed records for completeness, accuracy and compliance with regulations.
Protected security of medical records to ensure that confidentiality was maintained.
Managed release of information requests in accordance with applicable laws and regulations.
Retrieved patient medical records for physicians, technicians and other medical personnel.
Utilized software programs to accurately document patient information into electronic databases.