Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Cummings

Memphis,TX

Summary


Energetic and organized individual with knack for efficient communication and coordination. Understanding of medical terminology and healthcare operations, combined with proficiency in managing patient documentation and scheduling. Committed to enhancing patient care and administrative efficiency through effective support and organization.

Overview

3
3
years of professional experience

Work History

Health Unit Coordinator

Methodist University Hospital
07.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.

Optical Assistant/Front Desk Receptionist

2001 Vision Center
01.2024 - 08.2025
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Improved patient wait times by expediting the check-in process using electronic registration forms.

Dental Assistant Intern

Happy Smile Pediatric Dentistry
08.2022 - 12.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared dental rooms and materials.
  • Contributed to a positive work environment by collaborating effectively with the dental team members.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Kept work areas clean, sanitized and organized to minimize infection risk.

Education

Associate of Science - Dental Assistant

Concorde Career College
Southaven, MS
12-2022

High School Diploma -

Lake Cormorant
Lake Cormorant, MS
05-2021

Skills

  • Customer service
  • Appointment scheduling
  • Frame selection
  • Product upselling
  • Patient care
  • Patient recordkeeping
  • Supply restocking
  • Chart preparation
  • Customer education
  • Patient assessment
  • Time management
  • Attention to detail
  • Excellent communication
  • Organizational skills
  • Self motivation
  • Interpersonal skills
  • Medical terminology
  • Multitasking Abilities

Timeline

Health Unit Coordinator

Methodist University Hospital
07.2024 - Current

Optical Assistant/Front Desk Receptionist

2001 Vision Center
01.2024 - 08.2025

Dental Assistant Intern

Happy Smile Pediatric Dentistry
08.2022 - 12.2022

Associate of Science - Dental Assistant

Concorde Career College

High School Diploma -

Lake Cormorant

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