Kayla Cupp

• Maintained a professional and welcoming atmosphere, setting high standards for service excellence and customer experiences.
• Monitored performance standards on the floor to efficiently address and resolve staff and guest issues.
• Effectively managed online, call-in and in person reservations using Open Table.
• Maintained high focus on customer relationship development and retention resulting in increased repeat business and strong relationships.
• Actively participated in hiring process and interviewing potential host candidates. Responsible for onboarding and training of new hosts and ensuring consistent service and a high quality front of house staff.
• Conducted daily pre-shift meetings identifying key points of focus needed to ensure high customer satisfaction each day.
• Supported event sales, planning and execution.
• Developed and maintained collaborative relationships with FOH and BOH team members to optimize productivity and teamwork.
• Cultivated a professional, upscale and elegant host team appearance by defining host dress code and maintaining adherence.

• Enhanced customer satisfaction by promptly attending to guest needs and providing professional service.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

Provided sit-down service as well as online pickup orders; Assisted in food preparation and bartending duties.

Front of House team member supporting drive-through window and counter sales and service. Frosted and packaged doughnuts for individual customers and catering orders.

Assisted customers in merchandise selection, maintained inventory clothing, shoe and skateboard displays.