Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kayla Dale

Lagrange,GA

Summary

Operations Manager with a strong track record in optimizing inventory turnover and driving team productivity at Sephora. Expertise in KPI measurement and multimillion-dollar budget management to enhance operational efficiency. Dedicated to fostering collaborative environments and leading teams to deliver exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

OPERATIONS MANAGER

SEPHORA
Peachtree City, GA
03.2024 - Current
  • Developed KIP-driven strategies, resulting in enhanced team productivity.
  • Optimized inventory processes to reduce costs and increase efficiency.
  • Created and implemented scheduling frameworks to improve team performance.
  • Delegated tasks to staff while establishing clear priorities and goals.
  • Supported senior leadership by generating daily reports with recommendations for improvements.
  • Developed operational procedures to uphold quality standards consistently.
  • Led team training initiatives to enhance customer service delivery.
  • Conducted regular policy reviews to identify continuous improvement opportunities.
  • Formulated and executed budget plans aligning with company goals.

GENERAL MANAGER

TRAVEL CENTERS OF AMERICA, TRUCK SERVICES
Fairburn, GA
12.2021 - 03.2024
  • Managed daily business operations encompassing budgeting, staffing, scheduling, inventory control, and sales.
  • Ensured compliance with laws, regulations, and industry standards in operations management.
  • Led and mentored newly hired employees on various company programs to enhance knowledge.
  • Conducted routine audits of internal controls to maintain accuracy in financial records.
  • Directed safety operations while maintaining a clean work environment in accordance with FDA and OSHA standards.
  • Delivered exceptional customer service during face-to-face interactions and phone communications.

PERSONAL LENDING SPECIALIST

ONE MAIN FINANCIAL
NEWNAN, GA
03.2021 - 12.2021
  • Informed customers of loan application requirements and deadlines.
  • Evaluated and approved loan applications based on established criteria.
  • Negotiated repayment plans with delinquent borrowers to ensure loan compliance.
  • Collaborated with company teams to expedite loan approval processes.
  • Resolved customer complaints through attentive listening and timely action.
  • Established debt payment plans considering client credit, income, and assets.

STORE MANAGER

SEPHORA, JC PENNEY
FAYETTEVILLE, GA
08.2019 - 03.2021
  • Monitored employee performance to identify gaps and implement corrective actions.
  • Conducted daily store operations, including cash handling and opening/closing procedures.
  • Prepared weekly schedules to ensure compliance with fiscal coverage guidelines.
  • Delegated tasks to staff while setting clear priorities and goals.
  • Managed inventory tracking and executed physical counts to reduce loss.
  • Established plans and budgets to monitor progress and measure results.

ASSISTANT GENERAL MANAGER

OLD NAVY
NEWNAN, GA
10.2018 - 08.2019
  • Delivered comprehensive training and support to staff on procedures and policies.
  • Created effective team schedules by analyzing coverage needs and employee strengths.
  • Conducted regular performance evaluations to uphold quality standards.
  • Ensured adherence to company policies, procedures, and regulations.
  • Monitored inventory levels and ordered supplies to sustain optimal stock.
  • Oversaw daily store operations, including staff scheduling and supervision.
  • Facilitated staff training sessions to enhance service quality and operational proficiency.

BRANCH REPRESENTATIVE

WORLD FINANCE CORP.
FAYETTEVILLE, GA
11.2016 - 10.2018
  • Delivered exceptional customer service to branch customers through in-person and phone interactions.
  • Handled diverse inquiries, requests, and transactions efficiently and professionally.
  • Assisted customers with inquiries to enhance overall satisfaction.
  • Maintained current knowledge through ongoing education and advanced training.
  • Ensured compliance with established policies, procedures, and regulations.
  • Consistently provided friendly and professional service during all transactions.

Education

Some College (No Degree) - Business Managment

Southern Crescent Technical College
Griffin

Skills

  • Team Leadership
  • Strategic Planning
  • Customer Service Excellence
  • Process Improvement
  • Performance Analysis
  • KPI measurement
  • Inventory management
  • Operations management
  • Scheduling and planning
  • Microsoft office expertise
  • Multimillion-dollar P&L management
  • Customer relationship management
  • Sales tracking
  • Cross-functional coordination
  • Hiring and onboarding

Affiliations

  • Archery
  • Rock Climbing
  • Reading

Certification

  • Public Notary

Timeline

OPERATIONS MANAGER

SEPHORA
03.2024 - Current

GENERAL MANAGER

TRAVEL CENTERS OF AMERICA, TRUCK SERVICES
12.2021 - 03.2024

PERSONAL LENDING SPECIALIST

ONE MAIN FINANCIAL
03.2021 - 12.2021

STORE MANAGER

SEPHORA, JC PENNEY
08.2019 - 03.2021

ASSISTANT GENERAL MANAGER

OLD NAVY
10.2018 - 08.2019

BRANCH REPRESENTATIVE

WORLD FINANCE CORP.
11.2016 - 10.2018

Some College (No Degree) - Business Managment

Southern Crescent Technical College

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