Kayla D’Angelo
Inwood,WV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
TOGO Grocery Team Member
Food Lion
05.2023 - Current
- Assisting in daily communication and interaction between employees and customers.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
Store Manager
Ace Vacuums
12.2019 - 09.2022
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Aeropostale
03.2013 - 11.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05.2011
Skills
- Customer service excellence
- Adaptability and flexibility
- Time management
- Performance Evaluations
- Staff Training and Development
- Performance Management
Timeline
TOGO Grocery Team Member
Food Lion
05.2023 - Current
Store Manager
Ace Vacuums
12.2019 - 09.2022
Assistant Store Manager
Aeropostale
03.2013 - 11.2018
High School Diploma -
Martinsburg High School
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