Kayla Daskalakes
Phillipsburg,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Sheetz
Alamance, NC
08.2019 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash register operations accurately during peak times.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
CSA
Wawa
Bethlehem, PA
11.2017 - 07.2018
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Operated cash register to process sales transactions accurately and efficiently.
- Answered customer inquiries about the store's products or services.
- Ensured that all sales transactions are completed correctly.
- Processed shipments of incoming inventory promptly upon arrival at the store.
- Checked expiration dates on all merchandise prior to stocking shelves.
- Greeted customers entering the store warmly.
- Replenished stock as necessary when items ran low or out-of-stock.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Provided excellent customer service in a friendly and professional manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Customer Service Associate
Wawa
Phillipsburg, NJ
08.2015 - 10.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Kept work area neat, clean, and well-stocked at all times.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Handled cash register operations accurately during peak times.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Quaker Steak & Lube
Phillipsburg, NJ
07.2014 - 08.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked food before serving it to customers.
Lead Sandwich Maker
SUBWAY®Restaurants
Phillipsburg, NJ
02.2012 - 04.2013
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers of regular deals or monthly specials to upsell orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Provided excellent customer service by taking orders accurately and efficiently.
- Maintained safe food handling practices to prevent germ spread.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Performed daily maintenance of equipment such as slicers, ovens, grills.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2012
Skills
- Customer Support
- Regulatory Compliance
- MS Office Proficiency
- Inbound and Outbound Calling
- Point of Sale Systems
- Product Knowledge
- Stock Replenishment
- Customer Complaint Resolution
- POS System Operation
- Guest Engagement
- Table Bussing
- Supply Restocking
- Food Running
- Safe Food Handling
- Order Management
- High-Volume Dining
- Cash Handling
- Positive and Professional
- Menu Presentation
- Order Accuracy
- Food Station Setup
- Menu Knowledge
- Suggestive Selling
References
References available upon request.
Timeline
Customer Service Associate
Sheetz
08.2019 - 01.2020
CSA
Wawa
11.2017 - 07.2018
Customer Service Associate
Wawa
08.2015 - 10.2017
Server
Quaker Steak & Lube
07.2014 - 08.2015
Lead Sandwich Maker
SUBWAY®Restaurants
02.2012 - 04.2013
High School Diploma -
Phillipsburg High School