Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Davenport

Centennial,CO

Summary

I am a work-driven and versatile professional who is compassionate for others and committed to providing exceptional patient care. I am always inquisitive about furthering my medical skills, which could help further my healthcare career.

Overview

8
8
years of professional experience

Work History

Phlebotomist

Quest Diagnostics
12.2024 - Current
  • Greeted patient with a warm welcoming experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Managed inventory process for phlebotomy supplies, preventing shortages and overstock situations.
  • Assure that patient insurance, diagnosis codes and test codes were correctly inputted, before taking payment from patient before blood draw.

Referral Coordinator

Burrows Internal Medicine
08.2023 - Current
  • Schedule appointments with specialists on behalf of patients.
  • Address patient concerns, and inquiries regarding the referral process in a timely manner.
  • Maintaining positive relationships with patients, referring providers, and medical reps.
  • Maintain up to date and accurate records on in-progress and completed referrals, and ensuring all patient health records are routed to the correct provider.
  • Call insurance companies to get Authorizations and other benefits information on behalf of patients.
  • Maintaining strong attention to detail and organization while managing a high volume of referrals.

Medical Assistant

Lone Tree OBGYN
03.2023 - 08.2023
  • Manage all incoming referrals and create outgoing referrals when necessary.
  • Schedule, cancel, or reschedule patient appointments
  • Process incoming medical records, and sort all incoming electronic faxes by their priority levels.
  • Work closely with the assigned healthcare provider preparing patient rooms and setting up procedures.
  • Handle triage calls, including lab result calls and prescription refills.
  • Communicate with patients through the patient portal and pre-chart for upcoming clinical days.
  • Listen carefully to patient concerns, and gather all necessary information regarding their condition.
  • Relay patient information to the provider before the provider enter the examination room.
  • Assist with taking vitals, administering vaccines, and occasionally performing phlebotomy
  • Thoroughly clean and stock assign provider's rooms to ensure the room is ready to go for the next day.

Leasing Agent

IMT Dayton Station
09.2021 - 03.2022
  • Tour prospective tenants through available apartments.
  • Follow up with prospects to gauge interest and answer any questions.
  • Handle all incoming phone calls and making outgoing calls to communicate with potential and current tenants.
  • Monitor and respond to emails promptly.
  • Collect monthly rent from tenants and managing any financial inquiries.
  • Find solutions to any issues tenants might encounter during their lease.
  • Submit maintenance tickets for repair requests and monitor their progress.
  • Enter apartment applications into the system and run background and credit checks.
  • Verify the income of potential tenants to ensure they meet rental qualifications.
  • Send out lease renewal notifications and emails to keep tenants informed.
  • Keep an organized and updated spreadsheet to track all tours conducted and lease renewals for the month.

Medical Assistant

Western Orthopedics
02.2021 - 06.2021
  • Work closely with the assigned healthcare provider preparing patient rooms and setting up injections.
  • Handle triage calls, including lab result calls and prescription refills.
  • Communicate with patients through the patient portal and pre-chart for upcoming clinical days.
  • Listen carefully to patient concerns, and gather all necessary information regarding their condition.
  • Relay patient information to the provider before the provider enter the examination room.
  • Assist with taking vitals and drawing up injections.
  • Coach and prep patients for surgeries base on the information the healthcare provider provided.
  • Remove stitches and staples from surgery incision site.
  • Thoroughly clean and stock assign provider's rooms to ensure the room is ready to go for the next day.

Patient Access/Referral Coordinator

Invision Sally Jobe
08.2019 - 07.2020
  • Place incoming referrals into the appropriate work que, so that the referral can be attached to the patient chart correctly.
  • Following up with referring physicians office's to request referral or medical records on behalf of the patient.
  • Schedule patients for Radiology exams.
  • Organized and update an outgoing failed fax spreadsheet, to ensure provider office's receives patient imaging report.
  • Meet daily quotas.

Referral Coordinator

Advanced Urology Institute
02.2019 - 07.2019
  • Handle all incoming referrals from various providers offices.
  • Create new patient chart if patient has not been established, and attach patient records and referral to the chart.
  • Check insurance and run eligibility, occasionally reach out to insurance companies if any issues occur when running insurance.
  • Reach out to patient to schedule patient an appointment.
  • Occasionally create outgoing referrals to send to another providers office.
  • Maintain an organize spreadsheet report detailing incoming and outgoing referrals for the month.
  • In downtime, assist with front office and back office duties.

Customer Service Representative

Maximus
07.2017 - 02.2019
  • Assist consumers in selecting and enrolling in the most suitable health insurance plans tailored to their needs.
  • Help assist with starting an insurance applications from start to finish.
  • Providing assistance with 1095-A tax forms.
  • Identify and resolv any concerns consumers may have regarding their health insurance policies.
  • Meet daily quotas.

Education

High School Diploma -

Bay High School

Medical Assistant Certificate -

Career Step (Online)

Leasing Agent Certificate -

Arapahoe Community College

Medical Billing And Coding Certificate -

Devry University (Online)

Phlebotomy Certificate -

Oquirrh Mountain Phlebotomy School

Skills

  • Customer Service
  • Professional Manner
  • Quick Thinker
  • Problem Solver
  • Listen
  • Verbal Communication
  • Helping Others
  • Deadline Driven
  • Self-Starter
  • Stay Focus
  • Pay Attention To Details
  • Multi-task
  • Comfortable Working Independent
  • Call Service Experienced
  • Written Skilled
  • Typing Skilled
  • Computer Skilled
  • Maintaining Confidentiality Of Sensitive Information
  • Building Patient Relationship
  • Understanding Medical Records

Languages

English

Timeline

Phlebotomist

Quest Diagnostics
12.2024 - Current

Referral Coordinator

Burrows Internal Medicine
08.2023 - Current

Medical Assistant

Lone Tree OBGYN
03.2023 - 08.2023

Leasing Agent

IMT Dayton Station
09.2021 - 03.2022

Medical Assistant

Western Orthopedics
02.2021 - 06.2021

Patient Access/Referral Coordinator

Invision Sally Jobe
08.2019 - 07.2020

Referral Coordinator

Advanced Urology Institute
02.2019 - 07.2019

Customer Service Representative

Maximus
07.2017 - 02.2019

Medical Assistant Certificate -

Career Step (Online)

Leasing Agent Certificate -

Arapahoe Community College

Medical Billing And Coding Certificate -

Devry University (Online)

Phlebotomy Certificate -

Oquirrh Mountain Phlebotomy School

High School Diploma -

Bay High School

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Kayla Davenport