Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Quote
Timeline
CustomerServiceRepresentative
Kayla Davis

Kayla Davis

Business
Marble,NC

Summary

Adaptable Data Entry Clerk with 7 years of success managing information in different types database systems. Independent problem-solver focused on consistent precision and data accuracy. Expert in identifying errors while proofreading existing system data.

Overview

5
5
years of professional experience

Work History

Cleaning Specialist

Harrahs Casino
Murphy , NC
01.2021 - Current
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Private Contractor

Blanche Manor Horseback Riding
Copperhill, TN
01.2016 - 12.2019
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Warehouse Manager

The Laundry Mama LLC
Cleveland, GA
01.2015 - 01.2016
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Provided updates on critical shipments to corporate departments and customers.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.

Education

BBA - Business Administration

Strayer University
Knoxville Tn
10.2020 - Current

Skills

    Customer Service

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Accomplishments

  • Maintained an average typing speed of 58 WPM on all assignments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customers being wrongly scheduled which led to 90% of customers were scheduled correctly in a month.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft word,excel, outlook, onedrive, onenote

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Cleaning Specialist

Harrahs Casino
01.2021 - Current

BBA - Business Administration

Strayer University
10.2020 - Current

Private Contractor

Blanche Manor Horseback Riding
01.2016 - 12.2019

Warehouse Manager

The Laundry Mama LLC
01.2015 - 01.2016

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