Microsoft word,excel, outlook, onedrive, onenote
Kayla Davis
Business
Marble,NC
Summary
Adaptable Data Entry Clerk with 7 years of success managing information in different types database systems. Independent problem-solver focused on consistent precision and data accuracy. Expert in identifying errors while proofreading existing system data.
Overview
5
5
years of professional experience
Work History
Cleaning Specialist
Harrahs Casino
Murphy , NC
01.2021 - Current
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Private Contractor
Blanche Manor Horseback Riding
Copperhill, TN
01.2016 - 12.2019
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Warehouse Manager
The Laundry Mama LLC
Cleveland, GA
01.2015 - 01.2016
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Provided updates on critical shipments to corporate departments and customers.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
Education
BBA - Business Administration
Strayer University
Knoxville Tn 10.2020 - Current
Skills
Customer Service
Organization and Time management
Verbal and written communication
Computer skills
Excellent work ethic
Troubleshooting
Critical thinking
Planning and Coordination
Word processing
Proofreading
Professional and mature
Database Management
Office administration
Independent worker
Sorting and labeling
Schedule Management
Bookkeeping
Accomplishments
- Maintained an average typing speed of 58 WPM on all assignments.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customers being wrongly scheduled which led to 90% of customers were scheduled correctly in a month.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cleaning Specialist
Harrahs Casino
01.2021 - Current
BBA - Business Administration
Strayer University
10.2020 - Current
Private Contractor
Blanche Manor Horseback Riding
01.2016 - 12.2019
Warehouse Manager
The Laundry Mama LLC
01.2015 - 01.2016