Kayla Davis
Annapolis,United States
Summary
Industry: Individual & Family Services Qualification: Bachelors Availability: 1 Month Ambitious, committed, and versatile professional seeking to develop further skill sets and become part of an advancing organization Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Double D Trucking
06.2014 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally over 35 per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and managed customer files and databases.
EXPERIENCED Manager
McDonald's
07.2018 - 07.2022
- McDonald's-
- Facilitated daily operations
- Solved problems and supervised employees
- Functioned quickly and precisely under pressure
- Observed performance to ensure standards were met
- Monitored safety, security, and profitability, and provided training
- Positioned crew members to deliver best customer service
- Great customer service skills
- Francis Manor
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Retail Sales Associate
Casey's
03.2019 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Education
BBA - Addiction Counseling
Southern New Hamshire
04.2026
No Degree - customer service billing
Miller-Motte College Onl
01.2022
Skills
- Computers
- Customer service
- Inbound calls
- Leadership
- Microsoft Office
- Customer Relationship Management
- Coordination
- Microsoft Word
- POS Systems and Ordering Platforms
- Credit Card Payment Processing
- Professional Telephone Demeanor
- Spreadsheets
- Client Relationships
- Document Uploading
Timeline
Retail Sales Associate
Casey's
03.2019 - 10.2021
EXPERIENCED Manager
McDonald's
07.2018 - 07.2022
Customer Service Representative
Double D Trucking
06.2014 - 09.2022
BBA - Addiction Counseling
Southern New Hamshire
No Degree - customer service billing
Miller-Motte College Onl
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