Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Kayla Davis
Washington,DC
Summary
Overview
11
years of professional experience
Work History
SNI Companies
Administrative Assistant
03.2022 - 09.2023
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased customer satisfaction rating by 10%.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Scheduled office meetings and client appointments for staff teams. Managed filing system, entered data and completed other clerical task. Developed strategies to streamline and improve office procedures. Executed record filing system to improve document organization and management.
- Liaised between clients and vendors and maintained effective lines of communication. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
BANK OF AMERICA
RELATIONSHIP BANKER
04.2019 - 02.2022
Job overview
- Primarily responsible for providing detail oriented clients in banking needs and administrative support to ensure efficient operation of branch
- Used problem solving skills to resolve consumer and office-related issues
- Compiled reports, memos, faxes, and other documents
- Specialized in consumer banking and small business banking
- Balance ATM and Vault with 100% accuracy
- Monitored various calendars, emails, scheduled appointments, scanned and faxed correspondence
Red Door Spa
Front Desk Receptionist, Administrative Assistant
08.2012 - 03.2019
Job overview
- Greeted guests at front desk. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained confidentiality of sensitive data to protect customer and business information. Completed data entry and filing to keep records updated for easy retrieval.
- Managed one 50 calls daily. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information in Excel spreadsheets and ran reports and/or generated graphs using data.
Education
CALVIN COOLIDGE SENIOR HIGH SCHOOL
Diploma
University Overview
Skills
- Telephone Etiquette
- Team Support
- Multi-Line Telephone Systems
- Clerical Support
- Administrative Support
- Meeting Scheduling
- Microsoft Office
- Client Relationships
- Customer Satisfaction
- Calendar Management
- Project Organization
- Database and Client Management Systems
- Issue Response and Resolution
- Organize Files
- Multitasking and Time Management
- Confidentiality and Data Protection
- Customer Service
- Microsoft Outlook
- Adobe Systems Adobe Acrobat
- Excel Spreadsheets
- Meeting Minutes
- Meeting Note-Taking
- Judgment and Decision-Making
- Correspondence Writing
- Yardi
- Project Schedule Coordination
- Confidentiality and Data Protection
- Customer Service
- Microsoft Outlook
- Adobe Systems Adobe Acrobat
- Excel Spreadsheets
- Meeting Minutes
- Meeting Note-Taking
- Judgment and Decision-Making
- Correspondence Writing
- Yardi
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Timeline
Administrative Assistant
SNI Companies
03.2022 - 09.2023
RELATIONSHIP BANKER
BANK OF AMERICA
04.2019 - 02.2022
Front Desk Receptionist, Administrative Assistant
Red Door Spa
08.2012 - 03.2019
CALVIN COOLIDGE SENIOR HIGH SCHOOL
Diploma
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