Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Davis

Coushatta,LA

Summary

I am highly motivated and well-rounded person with more than 7 years of experience developing engaging activities for children & adolescents. I also have experience in Managing and Supervising in different job areas. I have excellent interperosnal skills with the ability to build strong relationship with other.

Overview

10
10
years of professional experience

Work History

Traffic Control Flagger

RoadSafe Traffic Systems
11.2022 - Current

Filler Machine Operator

Omni Specialty Packaging
05.2022 - 06.2022
  • Changed equipment over to new product.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Executed quality assurance to reduce issues and exceed client expectations for optimal profitability.
  • Reviewed and approved retouching, mechanicals and proofs for quality assurance.
  • Followed quality control protocols and set aside samples for analysis.
  • Updated tracking software with processes, errors and corrective actions.
  • Cleared machine jams to reset malfunctions for production line.
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
  • Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product.
  • Adjusted machine components and pressure to support product processing.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

RCA

USPS, United States Postal Service
02.2022 - 05.2022
  • Drove my personal vehicle and delivered mail to rural locations.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Distributed parcels and letters across 28-mile daily route of homes and businesses.
  • Handled missing postage and returned mail for route customers.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Obtained signatures for registered, certified and insured mail.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Took outgoing mail from customers by hand and obtained letters from boxes.
  • Used software to manage efficient delivery and track content drafts.
  • Delivered various types of mail on routes according to strict timelines.
  • Handled undeliverable mail in accordance with established procedures.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered mail to residents and business within assigned area.

Supervisor

Ware Youth Detention Center
06.2021 - 02.2022
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Maintained safe work and collaboration spaces for night employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Completed ongoing quality checks on juveniles closely following strict quality assurance guidelines.

Child and Youth Worker

Barksdale Air Force Base
05.2020 - 06.2021
  • Maintained safety, security and general welfare of facility youth.
  • Provided close supervision and monitored daily activities of children in facility.
  • Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
  • Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Worked with community resources to engage youth in pro-social activities and help families access services.

Supervisor

Ware Youth Detention Center
09.2018 - 05.2020
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Maintained safe work and collaboration spaces for night employees.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Completed ongoing quality checks on Juveniles closely following strict quality assurance guidelines.

Sandwhich Artist/Cashier

Subway/Coushatta Truck Stop
04.2017 - 11.2018
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Took orders, prepared foods and processed payments in full-service establishment.

Machine Operator

Ronpak
12.2016 - 06.2017
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Verified production orders prior to starting set-up.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.

Customer Service Representative

Teleperformance USA
08.2014 - 05.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.

Child Care Worker

Ware Youth Center Group Home
01.2012 - 07.2014
  • Complete daily reports
  • Supervise youth throughout the day
  • Transport youth to & from court hearings, medical facilities, classes or recreational activities
  • Enforcing the rules & regulations of the facility & program
  • Work w/therapeutic teams to facilitate group discussions & counseling sessions
  • Teach youth basic life skills, problem solving skills, rehabilitative skills & behavioral management
  • Encouraged completion of daily chores and personal hygiene practices.
  • Documented child progress, reporting extreme changes in behavior.
  • Reported incidents that negatively affected child safety.
  • Observed young people in counseling sessions to better understand approaches toward healing.
  • Helped youth victims of sexual abuse and molestation by coordinating specialized therapy sessions.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Followed treatment guidelines and intervened in crisis situations.
  • Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.

Property Manager

Tac Real Estates
01.2010 - 01.2011
  • Responsible for managing rent & tenants
  • Maintenance & repairs
  • Responsible for managing the budget & maintaining records

Assembly Line Facilitator

Alliance Compressors
01.2005 - 01.2008
  • Works on a Conveyor line
  • Handling different parts & checking to make sure parts are correct
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Recognized defective material and reported issues to management.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Inspected final results and compared to production order to support quality assurance.
  • Trained new employees in machining methods and identified proper safety protocol.
  • Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.

Education

High School Diploma -

Red River High School
Coushatta, LA
01.2003

Skills

  • Able to work within a team or individually
  • Extremely creative problem-solving skills
  • Ability to multi-task & make appropriate decisions
  • Exceptional knowledge of adolescent development
  • Behavior management techniques
  • Excellent communication skills
  • Basic clerical knowledge
  • Supervisor experience
  • Computer Skills
  • Team Management
  • PPE Use
  • Relationship Building
  • Friendly, Positive Attitude
  • Supervision & Leadership
  • Machine Flow Regulation
  • Quality Assurance
  • Product Loading
  • Mechanical Troubleshooting

References

Reference Available Upon Request

Timeline

Traffic Control Flagger

RoadSafe Traffic Systems
11.2022 - Current

Filler Machine Operator

Omni Specialty Packaging
05.2022 - 06.2022

RCA

USPS, United States Postal Service
02.2022 - 05.2022

Supervisor

Ware Youth Detention Center
06.2021 - 02.2022

Child and Youth Worker

Barksdale Air Force Base
05.2020 - 06.2021

Supervisor

Ware Youth Detention Center
09.2018 - 05.2020

Sandwhich Artist/Cashier

Subway/Coushatta Truck Stop
04.2017 - 11.2018

Machine Operator

Ronpak
12.2016 - 06.2017

Customer Service Representative

Teleperformance USA
08.2014 - 05.2016

Child Care Worker

Ware Youth Center Group Home
01.2012 - 07.2014

Property Manager

Tac Real Estates
01.2010 - 01.2011

Assembly Line Facilitator

Alliance Compressors
01.2005 - 01.2008

High School Diploma -

Red River High School

Similar Profiles

CREATE PROFILE
Kayla Davis