Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Davis

Midway,GA

Summary

Dynamic customer service professional with a proven track record at Parkers Kitchen, excelling in cross-selling and upselling. Known for empathy and patience, I effectively resolved customer complaints, enhancing loyalty and satisfaction. A dependable team player, I consistently maintained accurate financial transactions and streamlined operations to support business success.

Overview

16
16
years of professional experience

Work History

CSR, Sales

Parkers Kitchen
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Office Manager

Great Southern Exterminating
03.2018 - 01.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Stay At Home Mom/Family Babysitter

Self-employeed
06.2015 - 03.2018
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Temp Position-CSR

Savannah/Hilton Head International Airport
04.2015 - 06.2015
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Assisted customers to and front the airport gates.
  • Assisted with luggage for customers with disabilities.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.

Cashier

Zip N Go
03.2014 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Food Lion
05.2009 - 03.2014
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Liberty County High School
Hinesville, GA
05-2013

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance tracking
  • Hard worker
  • Fast Learner
  • Dependable
  • Willing to learn new things
  • Typing Skills

Timeline

CSR, Sales

Parkers Kitchen
01.2025 - Current

Office Manager

Great Southern Exterminating
03.2018 - 01.2025

Stay At Home Mom/Family Babysitter

Self-employeed
06.2015 - 03.2018

Temp Position-CSR

Savannah/Hilton Head International Airport
04.2015 - 06.2015

Cashier

Zip N Go
03.2014 - 04.2015

Cashier

Food Lion
05.2009 - 03.2014

High School Diploma -

Liberty County High School

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Kayla Davis