Kayla Dean
Bartow,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Owner/Artist
Kayla Dean Artistry
01.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Hair Stylist
The Style Shop
01.2010 - 12.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Customer Service Cashier
Eli's Western Wear
01.2006 - 12.2010
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
Education
Cosmetology -
Ridge Technical College
Winter Haven, FL2010
Bartow Senior High School
Bartow, FL05.2007
Skills
- Customer Service
- Small business operations
- Relationship Building
- Verbal and written communication
- Patience and Empathy
- Marketing
- Quick Learner
- Appointment Scheduling
- Detail-orientated
- Cleaning and sanitizing
- Product Knowledge
Timeline
Owner/Artist
Kayla Dean Artistry
01.2017 - Current
Hair Stylist
The Style Shop
01.2010 - 12.2014
Customer Service Cashier
Eli's Western Wear
01.2006 - 12.2010
Cosmetology -
Ridge Technical College
Bartow Senior High School
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