Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KAYLA DEBOW

Whitehall

Summary

Dynamic and dedicated HR professional with a strong background in benefits administration, leave management, and employee engagement. Known for being a proactive communicator, collaborative team player, and passionate educator. Adept at navigating complex compliance landscapes and fostering positive workplace culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Benefits & Leave Specialist

Shape Corp
01.2023 - 01.2025
  • Company Overview: Automotive Manufacturer
  • Act as a liaison between team members, health and wellbeing programs and providers including health, dental, vision, spending accounts, life insurance, short- and long-term disability, health targeted programs, and available tools and technology.
  • Administer and maintain an in-depth knowledge of the current benefit plan options for multiple states / companies.
  • Respond to employee questions and concerns about their benefit plans.
  • Maintain and ensure accuracy of ADP and carrier databases including auditing and updating.
  • ADP expert in benefits areas - resolve employee enrollment issues, update doc library, assist with open enrollment updates and tracking.
  • Process medical support notices.
  • Process claims and complete monthly invoicing for life / disability carrier.
  • Maintain ADP data for Affordable Care Act tracking and 1095C distribution.
  • Ensure legal compliance of programs including HIPAA, ACA, and ERISA.
  • Manage and oversee assigned wellbeing programs and offerings.
  • Own leave management process.
  • Determine leave eligibility, designates leave as FMLA or Non-FMLA qualifying and request medical certifications.
  • Ensures adherence to federal, state and local laws and regulations, such as FMLA, ADA, worker’s comp, and short-term and long-term disability.
  • Facilitates accommodation requests under ADA for employees with disabilities – partnered with HR operations.
  • Serves as the main point of contact for HR operations providing information, guidance and updates on leave statuses.
  • Collaborate with internal departments such as HR, payroll, benefits and legal as well as third party vendors to ensure accurate records and smooth operations.
  • Maintains complete and accurate records of all leave and accommodation requests.
  • Facilitate drafting or recommending revisions to company leave policies and procedures to ensure compliance and streamline processes.

Human Resource Generalist

Advanced Interiors
01.2021 - 01.2023
  • Company Overview: Interior design and construction company for flooring, cabinets, and counter tops.
  • Recruitment, Selections & Onboarding
  • Benefits – help facilitate a new competitive benefit package to attract and retain talent, manage open enrollment for current employees, any inquiries about benefits, spearhead all benefit orientation for new hires, enroll new hires, and perform invoice audits.
  • Employee Engagement Events & Planning.
  • Safety & Compliance– safety committee member, help facilitate reward for employees going 30, 60, 90 days accident free, maintained records of employees who completed their chauffeurs, DOT/med cert, forklift, overhead crane certifications.
  • Support management team with new hires, record keeping of training for new hires and sensitive topics.
  • Workman’s Comp Liaison.
  • Documentation Management - Maintain an efficient and organized filing system, I9 documentation and management, department of transportation compliance. employee licensing compliance, company directory and seating map.
  • Payroll - time and attendance support, weekly time off reports to management, update payroll summary.
  • Learning & Development – review edit and update all active training plans.

Customer Service Representative

Advanced Interiors
01.2019 - 01.2021
  • Company Overview: Interior design and construction company for flooring, cabinets and countertops.
  • Schedule Services
  • Warranty and Service Assistance for all divisions – flooring, stone and cabinets, builder, commercial and retail
  • Order materials for warranty jobs when appropriate and coordinate the request for preparation of those materials from the warehouse, following the standard pick ticket process.
  • Utilization of a standard service tracker to communicate Ai warranty and service visits provided by the Service Technician team.
  • Ensure proper invoicing and collection for billable services
  • Populate all quality control walk (QC) sheets for QC walks one week prior to completion for all builder jobs
  • Manage claims

Rental Agent/ General Service Advisor

Toyota of Grand Rapids
01.2018 - 01.2019
  • Company Overview: Car dealership – buy new cars, used cars and have your vehicle serviced at TGR.
  • Manage Rental Department
  • Manage CSI calls/ Customer Relations
  • Service Writing

Education

Bachelor of Arts - Criminal Justice

Grand Valley State University
01.2018

Associate of General Studies - General Studies

Kellogg Community College
01.2014

High School Diploma - undefined

Marshall High School
01.2012

Skills

  • Team Player
  • Efficient in Google Chrome / Microsoft Office Applications
  • Effective Communicator
  • Engaged
  • Problem Solver
  • Idealist

Certification

  • The Employer’s Association of GR – HR Skills Certificate, 2022
  • Maxwell Method of Leadership, April 2024

Timeline

Benefits & Leave Specialist

Shape Corp
01.2023 - 01.2025

Human Resource Generalist

Advanced Interiors
01.2021 - 01.2023

Customer Service Representative

Advanced Interiors
01.2019 - 01.2021

Rental Agent/ General Service Advisor

Toyota of Grand Rapids
01.2018 - 01.2019

Associate of General Studies - General Studies

Kellogg Community College

High School Diploma - undefined

Marshall High School

Bachelor of Arts - Criminal Justice

Grand Valley State University

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