Kayla Deck
Allentown,PA
Summary
15+ years in customer service. Increased sales, improved order, and trained store employees with store polices, cash register, restocking product shelves, equipment maintenance, and food prep.
Overview
22
22
years of professional experience
Work History
Fulfillment Expert
Target
09.2022 - Current
- Maintained good housekeeping practices and observed safety program requirements in fast-paced environment
- Met volume goals by quickly completing orders
- Picked proper items and quantities according to pick lists
- Used labeling software and specialized printers to generate and print product labels.
- Pulled orders quickly to maintain demanding productivity goals
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Supervised and trained new staff in performing census
Store Manager
Jim Sturm
10.2012 - 04.2019
- Managed team of 10
- Planned daily work tasks and goals for team
- Trained new employees in store policy and daily tasks
- Closed out all store registers for end of day
- Customer service
- Closed sales
- Head cashier
- Food Prep
- Head cook in charge of Bavarian Nuts department
- Provided maintenance for Bavarian Nut machine
- Restocked products
- Organized product displays
- In charge of keeping inventory
- Kept apprised of emerging trends to assist in product selection
- Retained product and company policy knowledge to serve as resource for both coworkers and customers
- Exceeded sales goals by more than 10%
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Encouraged team-oriented culture with common sales, service, and productivity goals.
Sales Associate
Ron Riffle
01.2010 - 04.2012
- Customer Service
- Closed sales
- Provided helpful knowledge about products to customers to fit their needs
- Built customer loyalty through fostering customer relationships
- Handled keeping track of inventory
- Increased sales by 10%.
Sales Associate
Bruce Driskell
10.2002 - 04.2009
- Customer service
- Closed sales
- Handled customer situations by making amicable decisions for customers and company
- Identified customer needs by reviewing account information and conducting needs assessment
- Engaged customers and built connections to drive long-term sales
- Stocked product on shelves and organized product displays
- Handled Inventory.
Education
GED -
Midwest Christian Academy - Donna, TX
Donna, TXSkills
- Customer Service
- Closing sales
- Self-motivation
- Organization
- Time management
- Attention to detail
- Goal setting and forecasting
- Employee training and development
- Plan project goals
- Build successful teams
- Packing expertise
- Shipment Preparation
- Product Packaging
- Order Picking
- Packing and shipping
- Order Fulfillment
Timeline
Fulfillment Expert
Target
09.2022 - Current
Store Manager
Jim Sturm
10.2012 - 04.2019
Sales Associate
Ron Riffle
01.2010 - 04.2012
Sales Associate
Bruce Driskell
10.2002 - 04.2009
GED -
Midwest Christian Academy - Donna, TX
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