Kayla Deffinbaugh
Gering,NE
Summary
Experienced in high-traffic hospitality environments, looking to transition into new field. Developed skills in managing customer interactions and overseeing administrative functions. Seeking to leverage these abilities in dynamic and challenging new role.
Offering solid foundation in customer service and administrative support, eager to learn and grow.
Brings attention to detail and organizational skills, ensuring accurate record-keeping and efficient office management.
Reliable and personable individual with strong background in customer service and administrative tasks. Possesses solid understanding of accounting principles and data entry, coupled with exceptional organizational skills. Committed to ensuring smooth operations and delivering outstanding client experiences.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Auditor
Quality Inn Hotel
10.2022 - 10.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Assisted guests with inquiries and requests, ensuring timely resolutions and positive experiences.
- Managed reservation systems efficiently, ensuring all bookings were accurate and update.
- Contributed to team efforts in maintaining hotel cleanliness and organization, resulting in a welcoming environment for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained a high level of accuracy in processing financial transactions for guest stays, room charges, and additional services.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Managed phone lines promptly addressing calls from guests, prospective clients, and other departments.
Cashier
Home Depot
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Dietary Aide
HCSG Group
02.2020 - 03.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
High School Diploma -
Fergus High School
Lewistown06-2012
Skills
- Team player attitude
- Cash handling expertise
- Guest relations
- Document preparation
- Hotel reservations
- Time management
- Customer assistance
- Welcoming guests
- Guest services
- Credit and cash payments
- Posting charges
- Resolving issues
- Oral and written communications
- Reception management
- Payment collection
- Wake-up calls
- Reservations
- Multi-line phone systems
- Charge posting
- Automated telephone systems
- Wake-up call setup
- Overseeing front desk
- Check-ins and check-outs
- Cash handling experience
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Problem-solving abilities
- Attention to detail
- Problem-solving skills
- Computer skills
- Customer satisfaction
- Organizational skills
- Excellent communication
- Reliability
- Flexibility
- Verbal and written communication
- Check-in and Check-out procedures
- Hospitality services
- Cash handling
- Customer service management
- Relationship building
- Phone and email etiquette
- Office organization
- Front desk management
Languages
English
Full Professional
Timeline
Front Desk Auditor
Quality Inn Hotel
10.2022 - 10.2024
Cashier
Home Depot
06.2022 - 08.2022
Dietary Aide
HCSG Group
02.2020 - 03.2021
High School Diploma -
Fergus High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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