Kayla Denton
Charlotte,North Carolina
Summary
Reliable business professional with experience in resolving and working through escalated and complex customer issues. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify credit card and debit card fraud trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Fraud and Claims Operation Representative
Wells Fargo
Charlotte, NC
01.2024 - Current
- Support performance and overall effectiveness of team as well as cross-group operational tasks
- Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
- Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
- Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
- Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
- Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
Business Development Representative
SQUĪRE
Lexington, KY
03.2022 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity
- Collaborated with 22-person marketing and sales team to increase brand awareness and uncover new leads
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
Sales Representative
ANGI'S AD
LEXINGTON, KY
10.2020 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responded to customer calls and emails to answer questions about products and services
- Attended telephone skills and program information training sessions to boost aptitude
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Bachelor of Science - Business & Economics
University of Kentucky
Lexington, KYAssociate of Arts - Business Economics
Bluegrass Community And Technical College
Lexington, KYSkills
- Leadership
- Communicates Effectively
- Microsoft Office (Word, PowerPoint, Excel) Skills
- Analytical Skills
- Detail Oriented
Timeline
Fraud and Claims Operation Representative
Wells Fargo
01.2024 - Current
Business Development Representative
SQUĪRE
03.2022 - Current
Sales Representative
ANGI'S AD
10.2020 - 02.2022
Bachelor of Science - Business & Economics
University of Kentucky
Associate of Arts - Business Economics
Bluegrass Community And Technical College