KAYLA DESHERLIA
Rialto,CA
Summary
Dynamic and detail-oriented individual with over 20 years of combined experience in supervisory positions, guest and employee relations, medical field, general office, and data and finance management. Successful leadership qualities and motivational skills. Tactfully handle diversified interpersonal interactions, at all levels. Work well independently or collaboratively. Dependable, and self-reliant with great enthusiasm to build upon skills and knowledge for advancement, both professionally and personally. Committed to excellence in all aspects.
Overview
15
15
years of professional experience
Work History
Concessions Supervisor
Delaware North at Ontario International Airport
Ontario, CA
01.2022 - 01.2023
- Supervised 50 + staff members within four dining establishments
- Cultivated and fostered positive work culture to boost team morale, increase effective communication, and decrease absenteeism
- Logged and accounted for all kitchen staff cutlery to maintain airport security
- Ran closing individual employee and operational reconciliation reports
- Managed break times in accordance with California Labor Laws to avoid violations, trained new hires, delegated tasks, conducted employee reviews, issued write-ups, implemented corrective actions
- Maintained daily and monthly inventory supply and control
- Reviewed work productivity and operational procedures to improve guest service, employee performance, and decrease product waste.
Pre-Registration Specialist
Beaver Medical Group
Redlands, CA
01.2020 - 01.2022
- Medical verification and eligibility of all insurance plans (including Medi-Care and Medi-Cal/IEHP)
- Established and maintained confidential patient accounts
- A/R of substantial funds among multiple medical insurance companies
- Accurately allocated funds more than $1M to affiliated doctor staff for services rendered at contracted hospitals
- Consistently exceeded daily required quota of 100 patient accounts
- Utilized EPIC Software to manage EMR Database
- Maintained PHI in accordance with HIPPA Regulations and Federal Privacy Laws.
Shift Supervisor
Starbucks Coffee Company
Redlands, CA
01.2008 - 01.2011
- Directed staff of 25 to build skills, improve partner performance, increase productivity and revenue, while providing legendary customer service
- Managed supply inventory
- Placed high-volume store product orders more than $10K weekly
- Daily checks and balances of cash handling, tills, in store safe, and merchant transactions
- Made daily bank merchant deposits
- Resolved customer and/or staff complaints quickly and with ease.
Education
Bachelor of Arts - Psychology
Cal State University
01.2023
Skills
- Proficient in Word, Excel, PowerPoint, and Canva graphic design
- Typing Speed: 45-50 WPM
- Excellent verbal and written communication skills
- Critical thinker and effective problem-solver
- Remarkable ability to organize, multitask, and prioritize tasks
- Effectively stay calm in stressful and fast-paced environments
Accomplishments
- Outstanding Employee Achievement
- Exceeding Account Auditing Accuracy and Productivity
- Morale Committee Excellence
References
References available upon request.
Timeline
Concessions Supervisor
Delaware North at Ontario International Airport
01.2022 - 01.2023
Pre-Registration Specialist
Beaver Medical Group
01.2020 - 01.2022
Shift Supervisor
Starbucks Coffee Company
01.2008 - 01.2011
Bachelor of Arts - Psychology
Cal State University
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