Kayla Dewitt

• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Maintained schedule of class assignments to meet deadlines.

Answered 10 calls per shift to assist with customer questions and concerns.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Swept and mopped floors in public areas.
• Vacuumed carpets, furniture, and upholstery.
• Cleaned windows, door frames, and sills.
• Dusted furniture, fixtures, and other surfaces.
• Emptied trash cans and replaced liners.
• Stocked restrooms with paper products and soap dispensers.
• Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
• Maintained janitorial closets in a clean, organized manner.
• Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
• Transported waste to designated disposal sites according to safety protocols.
• Responded quickly to spills or accidents using appropriate cleaning materials.
• Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
• Swept, mopped and sanitized wooden and tile floors.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Spot-cleaned glass surfaces and windows with cleaning solutions.
• Reduced cleaning time significantly while maintaining company quality standards.
• Labeled and properly stored chemicals, equipment and cleaning products.
• Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Sanitized frequented areas and equipment using approved supplies.
• Collected trash from floors within hallways, bathrooms and work areas.
• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges.
• Restocked supplies, replacing toiletries, liners and soaps.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Emptied wastebaskets to transport trash and waste to proper disposal areas.
• Transported trash and hazardous waste to appropriate disposal area.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Replenished supply of hand soap, paper towels and other consumables.
• Performed daily dusting, leather and wood surface polishing and wall washing.