Kayla Dibler
2820 Indiana Ave,FL
Summary
Dynamic Member Service Representative with Navy Federal Credit Union, recognized for enhancing customer satisfaction through exceptional service and relationship building. Proficient in financial transactions and adept at resolving inquiries swiftly, fostering a positive environment while maintaining compliance. Committed to delivering tailored support and promoting operational efficiency in a fast-paced setting.
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Educated and engaged customers with new bank products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
No Degree -
JM Tate High School
Pensacola, FLSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Member account management
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Microsoft office
- Multichannel communication
Timeline
Member Service Representative
Navy Federal Credit Union
02.2022 - Current
No Degree -
JM Tate High School
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