Kayla Dillard
Summary
Empathic individual with deep commitment to fostering positive relationships and supporting others through challenging times. Brings collaborative, compassionate and client-centered approach to all client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marriage and Family Counseling Intern
WholeHeart Counseling
03.2025 - Current
- Shadowed individual and court ordered client sessions
- Facilitated individual client sessions
- Facilitated family counseling sessions
- Facilitated couples counseling sessions
- Managed client progress notes
- Assisted with treatment planning and documentation
- Contributed to problem-solving initiatives by offering fresh perspectives.
- Applied classroom knowledge to practical scenarios within internship experience.
- Maintained confidentiality when handling sensitive information or documents.
- Managed personal workload effectively, meeting deadlines and exceeding expectations.
- Eagerly absorbed new information and honed skills under guidance of experienced professionals.
- Participated in team meetings and supervisions to contribute ideas and insights.
Crisis Intervention Counselor
Terros Behavioral Health
06.2025 - 01.2026
- Enhanced client mental health through effective crisis assessments and intervention plans.
- Developed personalized strategies that improved therapeutic outcomes for diverse clients.
- Advocated for client needs, ensuring access to essential community resources and support.
- Fostered trust and open communication, resulting in successful counseling sessions.
- Implemented de-escalation techniques, assisting clients in emotional distress or aggression.
- Maintained comprehensive case records, ensuring adherence to confidentiality and documentation standards.
Customer Service Representative
Grainger Industrial Supply
05.2019 - Current
- Facilitated training for five new hire classes, enhancing onboarding effectiveness.
- Led teams of up to 12, fostering collaboration and productivity.
- Developed engaging group meeting content, ensuring relevance and clarity.
- Provided peer coaching, enhancing team performance and skill development.
- Resolved guest concerns promptly and empathetically, boosting customer satisfaction.
- Demonstrated integrity in interactions with clients, peers, and management.
Education
MASTERS| CMHC in Marriage & Family Therapy - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ, US03-2026
BACHELOR OF ARTS - Justice Studies
Arizona State University
Tempe, AZ01.2019
HIGH SCHOOL DIPLOMA -
Mountain Pointe High School
US05.2015
Skills
- Active listening and empathy
- Knowledge of various counseling techniques and therapies
- Ability to establish trust and rapport
- Great observation skills
- Level-headed in hostile environments
- Expert at maintaining interpersonal relationships
- Familiarity with DSM-5 and mental health diagnosis
- Ability to maintain confidentiality and ethical boundaries
- Strong communication skills
- Courteous, professional demeanor
- Professional at de-escalation
- Crisis intervention
Accomplishments
- Dean's List | Fall of 2016, 2017, 2018
- Dean's List | Spring of 2016, 2017, 2018
- Coursework in Speech and Communication (American Sign Language) and Social Work
- Recipient of Obama Scholarship
- Recipient of New American Scholarship
Certification
- Certified Prepare/Enrich Facilitator
- American Counseling Association (ACA)Professional Membership
Timeline
Crisis Intervention Counselor
Terros Behavioral Health
06.2025 - 01.2026
Marriage and Family Counseling Intern
WholeHeart Counseling
03.2025 - Current
Customer Service Representative
Grainger Industrial Supply
05.2019 - Current
MASTERS| CMHC in Marriage & Family Therapy - Clinical Mental Health Counseling
Grand Canyon University
BACHELOR OF ARTS - Justice Studies
Arizona State University
HIGH SCHOOL DIPLOMA -
Mountain Pointe High School
AWARDS
Summa Cum Laude 2019, Alpha Chi National College Honor Society 2023