Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Kayla Dümm

Kayla Dümm

Jacksonville

Summary

I’m Kayla, I am 22 years old, born and raised here in Jacksonville. While I have many passions such as art, medicine, history, and music. My dream would be to combine my love for art and medicine and work graphic art/design for local cannabis dispensaries! Right now I am dedicated to my growing career in the cannabis industry but always willing to experience more and learn from others. My yearly goal by 2026 is to make my way to management or a leadership role in the career I am passionate about.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wellness Advisor/Sales Associate

Sanctuary Medicinals
01.2025 - Current
  • Provide accurate information and dosages for patients on the products they purchase.
  • Keep up with the knowledge of different strains, product types, and consumption methods to educate patients on the effects and benefits of each one.
  • Maintain a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy access.
  • Adhered to strict compliance regulations regarding age verification, product labeling, labeling requirements, and record-keeping procedures.
  • Process cash and debit transactions accurately using point-of-sale (POS) systems.
  • Assisted in inventory counts done in opening shifts by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed.
  • Provided guidance on dosage recommendations for various cannabis products based on individual tolerance levels and desired effects.
  • Built strong relationships with regular patients ensuring loyalty and satisfaction.
  • Educated patients about responsible cannabis use including potential risks associated with overconsumption or mixing substances.
  • Checked guests' photo identification for validity and age requirements.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.

Retail Sales Associate

New Leaf Vapor Company
01.2024 - 07.2024
  • Being self-motivated and with a strong sense of personal responsibility is mandatory due to one employee working per shift.
  • Count the money in the drawer and balance it at morning and night shifts.
  • Complete a daily inventory count for each item in the store.
  • Give information and sign customers up for rewards programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Once a week, unpack anywhere from 200 to 300 items delivered by transport team and move them into the inventory.
  • Put together delivery orders and have them properly and promptly in time for the driver.
  • Cultivate a personalized experience when finding the perfect product..
  • Keep up with cleaning and sanitation throughout the workday.
  • Put together the cash deposit at the end of the night and properly secure in safe.
  • Organized display cases and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care. As well as taking care of any trouble shooting or cleaning of vape devices.

Front Desk Receptionist

Essentials Massage and Facials Day Spa
02.2023 - 05.2023
  • Maintained a key holder position for opening and closing shifts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Consistently doing laundry in between appointments to ensure clean linens for service. Wash, dry, and fold.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled payments and processed credit card transactions.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.

Sales Associate

904 Smiles Smoke and Apparel Shop
04.2021 - 01.2022
  • Shifts consisted of a one employee working per shift.
  • Handled cash transactions ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Kitchen Expo

Mavi Waterfront Bar and Grill
07.2021 - 08.2021
  • Put finishing touches on dishes.
  • Replaced the ice and cups for wait staff.
  • Pack up to go orders and check receipt to correlate with whats in the bag before its given to customer.
  • Rolling silverware in between duties.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • If we were short staffed, stepped in taking care of reservations, seating people, cleaning menus, scanned customers with thermometer(covid era), kept the seating chart tablets up to date

Pizza Maker

Five Star Pizza
02.2019 - 12.2019
  • Refilling toppings and dough from deep freezer.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Packaging and putting final touches on orders.
  • Prepping orders for delivery drivers to create a efficent back of house.
  • Making pickup and delivery orders over the phone and delivery system tablets.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Approving and updating delivery orders.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.

Sales Associate

rue21
04.2019 - 10.2019
  • Putting unwanted items away from behind the register and fitting rooms.
  • Opening fitting rooms for customers.
  • Checking the back for sizes and replenishing stock on sales floor.
  • Efficently putting together online orders.
  • Refold tables of clothing and put back unwanted items. Tie tassles, reattach buttons and zippers,etc.
  • Accomplish closing duties such as sweeping the sales floor, dusting shelving, and watching closing manager count drawer.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Hostess/To-Go

Kamiya86
12.2018 - 03.2019
  • Greeted customers as well as assessing their party size and what kind of service or area they’d like such as private rooms, sushi or liquor bar, or either a table or a booth.
  • Routine checks as often as every 20 minutes to ensure a accurate table seating chart and evenly distributing tables to servers.
  • Take to-go orders over the phone, online orders, and delivery apps.
  • Put final touches on dishes and bag and label them.


Dishwasher/Kitchen Expo

Delicomb
02.2017 - 01.2018
  • Properly washed the dishes, silverware, and anything used in the kitchen up to code.
  • Properly accomplish closing shift duties including but not limited too, cleaning the bathroom, sweep and mop the floors, hose down the mats from the kitchen and back of house floors, clean the bakery display cases, and stack and lock away the outside patio furniture.
  • Only other task was to run food when it was extra busy.

Education

GED And High School Diploma -

Marine Science Education Center
Jacksonville, FL
06.2021

Skills

    Writing Skills
    Computer Skills
    Communication skills
    Organizational Skills
    Customer service skills
    Listening and problem solving skills

    Food Preparation and Safety
    Data Entry
    Time Management
    Multi Tasking
    Laundry
    Phone etiquette
    Pricing
    Stocking
    Basic math
    Cash handling
    Appointment setting
    Social Media Promotion

    Technical Experience with Microsoft Word/Excel/Powerpoint, Canva, the Adobe Creative Cloud, Biotrack, and POS systems

Certification

Driver's License

Interests

  • 2D and 3D Art experience Experimenting with different creative mediums from painting to crocheting to expand skills and techniques
  • I have a passion for photography and editing photos Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Avid Reader currently reading all of Colleen Hoovers books
  • Very interested in history, always have been My understanding for history has given me a advantage in understanding others even when I cannot relate


Timeline

Wellness Advisor/Sales Associate

Sanctuary Medicinals
01.2025 - Current

Retail Sales Associate

New Leaf Vapor Company
01.2024 - 07.2024

Front Desk Receptionist

Essentials Massage and Facials Day Spa
02.2023 - 05.2023

Kitchen Expo

Mavi Waterfront Bar and Grill
07.2021 - 08.2021

Sales Associate

904 Smiles Smoke and Apparel Shop
04.2021 - 01.2022

Sales Associate

rue21
04.2019 - 10.2019

Pizza Maker

Five Star Pizza
02.2019 - 12.2019

Hostess/To-Go

Kamiya86
12.2018 - 03.2019

Dishwasher/Kitchen Expo

Delicomb
02.2017 - 01.2018

GED And High School Diploma -

Marine Science Education Center

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Kayla Dümm