Kayla Donahue
Louisville,KY
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workers Compensation Claim Adjuster Trainee
CCMSI
04.2022 - Current
- Excellent communication skills both written and oral with a strong focus on exceptional customer service.
- Interview claimants, correspond with employers, and contact medical providers and witnesses to investigate all new claims.
- Verify policy coverage, determine compensability, analyze claims to determine extent of company's liability, and set reserve accordingly.
- Worked a case load as a trainee of between 120 and 140 open files.
Occupational Safety and Health Co-Op
Dynacraft
02.2021 - 05.2021
- Collaborated with a global team to research, benchmark, and write corporate policy and procedure for battery electric vehicles.
- Investigated industrial accidents, injuries, and occupational diseases to determine causes and preventative measures.
- Participated in the quarterly workers' compensation claims review with corporate and insurer.
Risk Management Intern
Brown-Forman
05.2019 - 08.2019
- Created the "Take A Minute for Safety" program, a year's worth of daily safety subjects to be discussed amongst workers prior to each shift.
- Worked with information technology to create an online training program for supervisors to report incidents, near misses, and hazard identifications on Salesforce.
- Conducted safety and hazard inspections of work sites.
Education
Bachelor of Science - Occupational Safety And Health
Eastern Kentucky University
Richmond, KY05.2021
Skills
- Claims Management
- Customer Service
- Claims Management
- Organization
- Time Management
- Strong Communication and Interpersonal Skills
- Microsoft Office Suites
- Medical Terminology
Certification
Kentucky Independent Workers Compensation Adjusting License
Timeline
Workers Compensation Claim Adjuster Trainee
CCMSI
04.2022 - Current
Occupational Safety and Health Co-Op
Dynacraft
02.2021 - 05.2021
Risk Management Intern
Brown-Forman
05.2019 - 08.2019
Bachelor of Science - Occupational Safety And Health
Eastern Kentucky University
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