Kayla D. Reidt
Wyoming
Summary
Call center specialist, dance instructor, and esthetician with proven leadership in high-pressure settings. Effective communicator with strong task delegation skills that enhance team performance. Quick learner with a focus on continuous improvement and achieving organizational goals. Expertise in customer relationship management, resulting in increased client retention and improved customer experience standards.
Overview
13
13
years of professional experience
Work History
Swim Instructor/Deck Supervisor
Goldfish Swim School
Grand Rapids
10.2024 - Current
- Conducted regular safety checks on facility, ensuring safe chemical levels in pool water.
- Developed strategies to address challenging student behaviors during lessons.
- Maintained communication with parents regarding child’s progress in swimming lessons.
- Instructed participants on water safety rules and regulations for enhanced awareness.
- Administered first aid for minor injuries sustained during lessons as needed.
- Engaged in monthly training courses to remain current in water rescue techniques.
- Implemented behavior management techniques to foster discipline and a positive atmosphere.
Esthetician
Utopia Skin labs
Grand Rapids
02.2024 - 08.2024
- Assessed client needs to recommend effective skin care and anti-aging products.
- Greeted clients upon arrival, delivering information on available services.
- Performed facial treatments including cleansing, exfoliation, extractions, and massage.
- Developed tailored home care regimens to achieve desired results.
- Enhanced profitability by upselling products and services during consultations.
- Designed customized facial and body treatments based on individual client preferences.
- Processed payments, scheduled appointments, and promoted new products to fulfill business goals.
Retention Specialist
Spectrum Charter
Walker
02.2022 - 12.2023
- Enhanced customer retention through exceptional service and effective value discovery conversations.
- Prioritized achievement of company and supervisory goals to retain customers.
- Emphasized preservation of all business lines while consistently meeting sales objectives.
- Utilized CRM software to track interactions, capture feedback, and monitor goal progress.
- Assisted customers with complaints, inquiries, and billing issues, ensuring high satisfaction levels.
- Resolved escalated customer issues promptly to maintain trust and loyalty.
- Conducted one-on-one coaching sessions for employees on client retention best practices.
Consumer Contact Professional
Fifth Third Bank
06.2020 - 01.2022
- Managed all incoming customer calls, resolving inquiries and complaints efficiently.
- Troubleshot product and service issues to enhance customer satisfaction.
- Maintained updated knowledge through ongoing education and advanced training initiatives.
- Collaborated with cross-functional teams to drive organizational goals and objectives.
Lash Artist
Amazing Lash Studio
10.2019 - 01.2022
- Streamlined operations through efficient appointment scheduling.
- Engaged clients via professional and energetic phone communications.
- Ensured accurate reporting by overseeing deposit counts during opening and closing.
- Maintained facility standards through thorough cleaning services.
- Specialized in high-quality eyelash extension applications.
- Strictly adhered to health and safety regulations during lash treatments.
Dance Instructor
Arthur Murray
10.2017 - 01.2021
- Planned and scheduled classes while choreographing for diverse student skill levels.
- Conducted sales of lesson packages and dancewear for retail division.
- Achieved highest student enrollment at studio; recognized as best Arthur Murray new student specialist in 2019.
- Applied knowledge of anatomy to enhance choreography, stretching routines, and lesson plans.
- Adapted teaching methods to accommodate different learning styles and abilities.
Assembler / Supervisor
Action Packaging
06.2015 - 01.2017
- Supervised and coached an assembly team of 20 employees, enhancing productivity and efficiency.
- Optimized material usage, eliminating wasteful practices to reduce costs.
- Executed timely processing and assembly of merchandise in alignment with company standards.
- Assigned daily production schedules to ensure smooth workflow and adherence to deadlines.
Supervisor
Qdoba Mexican Eats
04.2012 - 01.2015
- Supervised restaurant staff and daily operations to maintain high-quality service standards.
- Ensured cleanliness and food presentation through daily inspections.
- Managed inventory control, ordering, and food safety compliance.
- Assisted in hiring, training, and evaluating employees to build effective teams.
Education
Esthetician -
Douglas J Aveda Institute
Grand Rapids, MI12.2017
Some College (No Degree) - Nursing
Grand Rapids Community College
Grand Rapids, MISome College (No Degree) - Respiratory Therapy
Ferris State University
Grand Rapids, MISome College (No Degree) - Biomedical Technologies
Grand Valley State University
Grand Rapids, MISkills
- Customer communication and engagement
- Retention strategies
- CRM software proficiency
- Effective communication
- Sales achievement
- Outgoing personality
- Cash handling
- Water safety techniques
- First aid skills
- Chemical analysis
- Inventory management
- Employee training
- Attention to detail
- Eyelash extensions and facial treatments
- Hair removal techniques and waxing methods
- Manual lymphatic drainage
- Appointment scheduling
- Licensed esthetician (Michigan)
- Ballroom dance instruction
- Interpersonal skills and social skills
- Group learning mechanics and competition experience
Timeline
Swim Instructor/Deck Supervisor
Goldfish Swim School
10.2024 - Current
Esthetician
Utopia Skin labs
02.2024 - 08.2024
Retention Specialist
Spectrum Charter
02.2022 - 12.2023
Consumer Contact Professional
Fifth Third Bank
06.2020 - 01.2022
Lash Artist
Amazing Lash Studio
10.2019 - 01.2022
Dance Instructor
Arthur Murray
10.2017 - 01.2021
Assembler / Supervisor
Action Packaging
06.2015 - 01.2017
Supervisor
Qdoba Mexican Eats
04.2012 - 01.2015
Esthetician -
Douglas J Aveda Institute
Some College (No Degree) - Nursing
Grand Rapids Community College
Some College (No Degree) - Respiratory Therapy
Ferris State University
Some College (No Degree) - Biomedical Technologies
Grand Valley State University
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