Kayla Drone

Lead Pharmacy Technician

CVS Pharmacy

08.2014 - Current

Supervised several pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.