Kayla Duffley

• Serve as a primary point of contact for families, managing inbound/outbound calls and addressing scheduling needs with professionalism and empathy
• Served as primary point of contact for families, managing inbound/outbound calls and addressing scheduling needs with professionalism and empathy to ensure seamless patient experience
• Collaborated closely with team members to ensure effective communication and project alignment. with nursing staff and medical providers
• Facilitated communication between patients, families, and care teams to improve overall patient satisfaction

• Greeted and checked in patients, creating a smooth and welcoming front desk experience
• Managed front desk operations including appointment verification, patient intake, and monitoring flow of clinic
• Assisted patients and families with inquiries, enhancing customer satisfaction and support
• Delivered high-quality customer service by assisting patients and families with inquiries
• Managed front desk operations, verifying appointments, conducting patient intake, and monitoring clinic flow

• Welcomed guests with warmth, establishing a positive first impression of the restaurant.
• Oversaw seating arrangements and waitlists to enhance table turnover and streamline guest flow.
• Answered phone calls, managed reservations, and handled guest inquiries
• Maintained cleanliness and organization of the front-of-house and waiting area
• Facilitated guest needs by addressing special requests and accommodations.
• Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.

Dean’s List