Kayla Dunn
Spring Creek
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
20
20
years of professional experience
Work History
Waitress/ Catering Cordinatior
Texas Roadhouse
05.2024 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Trained new staff on menus, service standards, and restaurant policies.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Processed payments accurately and handled cash register operations efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Lead Trainer
T.G.I.F
01.2018 - 01.2024
- Worked with POS & Aloha systems to place orders and manage bills
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested options along the way
- Side work to keep flow of business and happy guest
Safety Captain
CHILIS
01.2008 - 01.2018
- Worked as a team to ensure fast wonderful service
- Bussed tables and ran food and dishes
- Learned how to manage a large table section by myself
- Sales Training to learn how to upsell
MCDONALDS
01.2006 - 01.2009
- Learned Cash Handling
- Fast Paced service
- Stocking, Cleaning, Cooking
- Inventory
Education
Serve Safe Certification -
01.2028
High School Diploma - undefined
Manteca High
01.2007
Skills
- Customer service
- Cash handling
- POS systems
- Menu knowledge
- Upselling techniques
- High-pressure performance
- Table management
- Event coordination
- Strong multitasking
Timeline
Waitress/ Catering Cordinatior
Texas Roadhouse
05.2024 - 09.2025
Lead Trainer
T.G.I.F
01.2018 - 01.2024
Safety Captain
CHILIS
01.2008 - 01.2018
MCDONALDS
01.2006 - 01.2009
High School Diploma - undefined
Manteca High